Training Specialist, Key Accounts

The Training Specialist will be responsible for providing front line training to key accounts, their dealers, and installers, as well as their end consumers. Additionally, this role will focus on maintaining training initiatives at our Dallas/Fort Worth location and the long-term initiative expansion strategy for Rollease Acmeda.

Who We Are

Rollease Acmeda is a leading innovator in precision hardware, specialized fabrics and premium motorization for the development of interior and exterior window covering systems. We strive to provide comfort, energy savings and safety with our light management and shading solutions using cutting-edge technology, highly engineered systems, and advanced automation. We are passionate, customer-focused, innovative, and action-oriented people, who for over 40 years have designed and delivered exceptional products keeping us at the forefront of market-leading design.

What You'll Be Doing

• Support stakeholders throughout the value chain through real time chat, e-mail, and phone support
• Provide white glove post-sale support for key accounts, focused primarily on our Outdoor Shade training program, but may assist with motorization/automation system trainings.
• Deliver training to our largest key accounts including their sales, showroom, and staff.
• Partner with key accounts to identify their expectations, training needs and support requirements to build an aligned training strategy.
• Work with the Training Manager to develop and maintain needed training and customer support service.
• Set up and structure trainings for a premium level delivery of existing or future training programs.
• Manage assigned training space at our Fort Worth distribution facility.
• Support key customer technical teams through training and being an available resource.
• Utilize technical capabilities to assist in developing training content as it relates to key categories.
• Review and rework our training library ensuring Key Training topic needs are kept up to date.
• Build presentations for and participate in training seminars to key customers, their dealers, and installers.
• Document and publish issues and solutions in our training channels and LMS platforms.
• Test, evaluate and learn about new products as required prior to product launch.
• Collaborate and support other trainers, provide input, and validate training content
  
  

What You Should Have

• Prior Window Treatment industry work experience, especially in teaching, mentoring, instruction, or program development, is highly valued, and encouraged to apply.
• Training experience in exterior shades preferred
• Experience and aptitude in a technical training role, presenting, and speaking in front of a crowd.
• Computer system applications including MS Office 365 suite including Word, PPT, and Excel, CRM or similar
• Ability to remain patient, courteous, and polite when helping customers set up, or troubleshoot systems
• Excellent interpersonal, presentation, written and oral communication, problem-solving, and organizational skills
• Ability to work in a fast-paced, deadline focused environment
• Demonstrates Company Core Values: Consideration, Cooperation, Accountability, Innovation.
• Ability to work independently, multi-task and travel required, up to 50%
  
  
  

Why It's Great To Work Here

• State of the art brand new facility
• Paid Holidays – Including a company-wide holiday shutdown
• Business casual dress code
• Generous Paid Time Off
• Medical Dental, and Vision Benefits effective the first of the month following 30 days of hire
• Employer Paid Short Term Disability, Travel Insurance, Life Insurance, and Employee Assistance Program
• Voluntary benefits including, Long Term Disability and Pet Insurance
• 401K with Employer Matching Dollars
• Wellness Reimbursement Program
• Tuition Assistance Program
• Company social events throughout the year – previous activities have included an annual 5k Run, Summer BBQ, and Bowling.
• Global company with offices throughout the US, AU, and EU
• Virtual library collection to support your development and inspire new ideas
• Ability to work in a growing company where your talents and skills can have a positive impact
  
  
  

Rollease Acmeda is an Equal Employment Opportunity Employer . We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.