Rentals Service Manager

Department: Rentals

Job Status: Full Time

FLSA Status: Exempt

Reports To: VP of Rentals

POSITION SUMMARY: The Rentals Service Manager is responsible for overseeing the maintenance, repair, and overall service readiness of company-owned and customer equipment. This role ensures that all equipment is safe, reliable, and ready for rental by managing service operations, personnel, inventory, and vendor relationships. The Service Manager plays a critical role in maximizing equipment uptime, supporting customer satisfaction, and maintaining compliance with safety and operational standards in a fast-paced environment.

ESSENTIAL FUNCTIONS:

• Manage the repair, maintenance, and service scheduling of rental and customer equipment.
• Organize and maintain yard operations, including equipment status (Ready to Rent, Returned, Down).
• Prepare and coordinate work schedules to meet customer demands and ensure equipment availability.
• Oversee and dispatch service calls as needed.
• Inspect and evaluate equipment before and after repairs, maintenance, and rentals.
• Maintain accurate documentation of equipment condition, service history, and operational status.
• Create, update, close, and bill work orders in a timely and accurate manner.
• Order, track, and manage parts inventory to ensure adequate supply levels.
• File and manage warranty claims in a timely and efficient manner.
• Perform quality control checks to ensure equipment meets company and safety standards.
• Commission and integrate new equipment into the fleet.
• Coordinate with equipment vendors to understand maintenance requirements and capabilities.
• Train, mentor, and provide technical support to service technicians and mechanics.
• Handle and resolve customer complaints related to equipment performance or condition.
• Promote and enforce safety awareness and compliance across all service operations.
• Manage disposal of solid and hazardous waste materials in accordance with regulations.
• Generate and analyze reports, including:
  • Equipment uptime/downtime
  • Open work orders
  • Warranty claims
  • Parts inventory and usage
  • Service department financial performance
  • Purchase orders
  • Technician productivity (paid vs. worked hours)
• Collaborate with operations, rentals, and leadership teams to improve efficiency and service delivery.
• Participate in on-call rotation and respond to after-hours service needs as required.
• Perform other duties as assigned.

POSITION QUALIFICATIONS:

Competency Statement(s):

• Accountability - Ability to accept responsibility and account for his/her actions.
• Reliable Transportation
• Leadership - Ability to manage, train, and motivate employees
• Customer Focus – Commitment to delivering high-quality service and resolving issues effectively
• Organization – Strong ability to manage multiple priorities and deadlines.
• Communication – Effective verbal and written communication skills.
• Problem Solving – Ability to identify issues and implement practical solutions.
• Safety Awareness - Strong commitment to maintaining a safe work environment.

SKILLS & ABILITIES:

Education: High School Graduate or General Education Degree (GED) required; bachelor's degree in a related field preferred.

Experience: 2-3 years of equipment rental coordination experience, preferably within the oil and gas industry.

Computer Skills: Advanced

Certificates & Licenses:

• Valid driver's license
• Completion of company and customer required safety training

Other Requirements:

• Strong organizational and multitasking skills
• Knowledge of oilfield equipment and operations preferred
• Ability to work in a fast-paced, high-demand environment
• Reliable transportation
• Ability to be on call 24/7 as business needs demand

PHYSICAL DEMANDS:
Physical Demands
Lift/Carry
Stand
F (Frequently)
Walk
F (Frequently)
Sit
F (Frequently)
Handling
F (Frequently)
Reach Above Shoulder
F (Frequently)
Climb
F (Frequently)
Squat or Kneel
F (Frequently)
Bend
F (Frequently)
51-100 lbs
Push/Pull
41-100 lbs
N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5 hrs/day)
F (Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5 hrs/day)

WORK ENVIRONMENT:

The Rentals Service Manager works primarily in a corporate office environment, with periodic visits to yard and field locations. This role involves coordination with field personnel, vendors, and customers in a fast-paced setting. Work hours are generally standard business hours; however, additional hours, overtime, and on-call availability may be required to meet operational demands. The position requires adaptability, attention to detail, and the ability to manage multiple priorities simultaneously. The Rentals Service Manager must follow all company policies and safety procedures, ensuring compliance while supporting efficient and effective operations.