Service Assistant Manager

Roland Machinery Company is a family owed company that was established in 1958 and, is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, municipal, industrial and forestry equipment; expanding across 5 states and 17 locations. Responsibilities & Duties:Works directly with the Service Manager in assisting the Service Department operationsEstablish and maintain positive customer relationships in the geographical area served by the service center in all matters relating to RMC service. Promote all aspects of RMC Service with customers and the RMC Sales TeamProactively develop service opportunities. Manage workflow to include service requests, scheduling, and purchasing. Support and implement process improvement, standard work instructions and policies. Ensure a safe working environment. Along with the Service Manager, co-manage service personnel within RMC guidelines.Daily posting of hourly employee labor hours for each Technician to the respective work orders. Maintain weekly hourly employee spreadsheet for payroll. Perform accurate work order data entry to include technician’s labor hours, mileage, and any outside chargesService department H/R Resources and new hire document formulation, Injury reporting, MSHA & DOT reporting, and maintaining department MSDS recordsProcess the departments warranty write-ups relative to each manufacturer's policies and procedures and forward claims to the divisions Warranty Administrator for final submission. Each branch is responsible for its warranty recovery so monthly reporting and discussion help us maximize awareness and final recoveryReview all outside vendor invoicing relative to our service repairs and the service department assets such as building and service truck repairsMonitor, order, and manage proper stock of the basic service department supplies, misc. truck supplies, RMC hard copy service documents, and Roland Machinery decals and data tagsCoordinate mandatory parts and service safety meetings with Service Manager. Forward signed roster and inspections to corporateManage service department’s activity in the Service Managers absenceQualifications & Skills:High School Diploma required. Computer skills are required, with knowledge of word processing and spreadsheet applications preferred. Mechanical aptitude is required, with knowledge of hydraulic schematics helpful. A valid driver’s license is required. This is position is for someone who thrives on problem-solving within a team environment with excellent communication skills and professionalism. Benefits:Full time regular employees are offered:Comprehensive PPO health plan, & prescription coverage with non-tobacco discountFlex spending account offeredDental and visionup to 4% 401K employer match, and a discretionary 2% annual profit-sharing contributionPaid time off, with additional 8 paid holidaysCompany Paid Life InsuranceRoland is an Equal Opportunity Employer (EOE) in accordance with Title 44, IL Administrative Code, Subpart C, Section 750.150

Salary : $50,000 - $65,000