Parts & Service Manager

Roland Machinery Company is a family owned company that was established in 1958 and, is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of construction, municipal, industrial and forestry equipment; expanding across 5 states and 17 locations. Lots of internal promotion and growth available. 

 Responsibilities & Duties: 

• Manage service technicians and parts inventory 
• Develop and maintain positive relationships in the geographical area served in matters relating to     RMC Parts 
• Promote all aspects of Parts and Service with customers and the RMC team
• Proactively develop service opportunities
• Lead and coach the shop service and parts team, developing associates for current and future positions within.
• Manage all financials, including budgets, inventory, gross margin, expense management, pre-tax profit
• Manage workflow to include service requests, scheduling, inventory and purchasing. 
• Support and implement process improvement, standard work instruction and policies
• Develop and maintain relationships with all vendors and representatives
• Ensure warranty claims are filed timely and thoroughly 
• Manage capitol projects within budget 
• Manage a personal workflow to include developing and processing orders from customers by use of phone, fax, internet, and in person 
• Ensure a safe working environment
• Assist with other warehouse and inventory functions such as receiving and picking orders 

Qualifications & Skills: 

• Technical degree or equivalent preferred
• 5 years of leadership/management preferred
• Quoting, invoicing , troubleshooting and relationship building skills 
• High School diploma is required
• Excellent written and oral communication skills 
• Computer skills are required, with knowledge of word processing and spreadsheet applications preferred 
• Mechanical aptitude is required, with knowledge of Heavy Construction Equipment parts preferred 
• Required to lift heavy items and operate a forklift 
• Strong self-motivational skills 
• Strong customer relation skills 
• A valid driver’s license is required 

Benefits: 

• Full time regular employees are offered:
• Comprehensive PPO health plan, & prescription coverage with non-tobacco discount
• Flex spending account offered
• Dental and vision
• up to 4% 401K employer match, and a discretionary 2% annual profit-sharing contribution
• Paid time off, with additional 8 paid holidays
• Company Paid Life Insurance

Roland is an Equal Opportunity Employer (EOE) in accordance with Title 44, IL Administrative Code, Subpart C, Section 750.150