Aviation Claims Manager

Job Title: Aviation Claims Manager

Entity: Rokstone Underwriting

Department: Claims

Location: United States

This isn’t a job description. It’s your invitation.

At Rokstone Underwriting, we don’t hire to fill seats. We bring people in to build something real.

We want people to join us (that person might be you) on our mission to be the world’s most inspiring insurance group not by playing it safe but by delivering the unexpected and creating meaningful impact. That means backing ideas early, trusting people to own their work and giving them the space to grow faster than they thought possible.

If you’re looking for rigid career paths or a one-size-fits-all management, Rokstone Underwriting probably isn’t for you. However, if you do want responsibility from day one, honest feedback and a culture that expects you to speak up, take ownership and keep getting better, then you might just be a great fit.

Some people join us knowing exactly where they want to go. Others figure it out once they’re here. Both work here - the question is, will you?

What You’ll Take On (The Actual Job Description)

This is a senior claims role with real ownership. You’ll lead the aviation claims function end‑to‑end within a delegated authority MGA environment, setting the standard for how complex losses are handled, partners are managed and outcomes are delivered. It’s a role for someone who backs their judgement, stays close to the detail when it matters, and knows how to balance commercial discipline with fair, credible claims decisions. You’ll operate with autonomy, work directly with insurer partners and specialists, and shape how aviation claims performs as the business grows.

What you’ll own

• Turn delegated authority into confident, compliant claims decisions that stand up to scrutiny and deliver trusted outcomes.
• Own complex and high‑severity aviation losses, stepping in personally where experience and judgement make the difference.
• Partner with insurers, TPAs, adjusters and legal experts to align coverage intent, cost control and service quality.
• Use claims data, trends and insight to influence underwriting, improve loss performance and spot emerging risk early.
• Build better claims workflows through smarter vendor management, clearer standards and technology‑led improvement.

What it’s Like to Work Here

Expect high standards - and the support to meet them. Expect autonomy (not micromanagement) and the chance to collaborate across teams, brands and borders. Here, your ideas are taken seriously, wherever you sit in the business.

We invest when the right tools don’t exist. We listen when our people say something can be better. And when we win, we make sure the people building the business win too. This is a place where performance matters - but so does enjoyment, curiosity and doing work you are proud of.

Who Thrives at Rokstone Underwriting?

We don’t expect you to tick every box. Experience helps, but curiosity matters more. If you are willing to learn, take ownership and ask questions when you don’t know the answer, you’re already off to a great start. We look for people who:

• Have experience relevant to the role, whether from a similar position, education or transferable skills
• Confidence in communicating with others and working together
• A mindset focused on learning, improvement and follow through
• An interest in how things work (and how they could be improved)

If this sounds like you, you sound ready for a new chapter of challenge at Rokstone Underwriting.

Why Apply

Because you want more than a job title. Because you want to grow, not wait your turn. Because you want to be trusted to do good work (and get recognised when you do it). And because you want to help build something inspiring, unexpected and meaningful.

So… challenge accepted?