What are the responsibilities and job description for the Patient Care Administrator position at ROK MEDICAL MANAGEMENT LLC?
Patient Services Coordinator
restASSURED | RX Medical
Looking for a role where you can make a real impact on patients while building a stable career in healthcare?
At restASSURED, we believe great patient care starts behind the scenes. Our team plays a critical role in making sure patients understand their coverage, receive timely care, and have a smooth, stress-free experience from start to finish.
If you enjoy helping people, staying organized, and being part of a supportive team, this could be the perfect fit for you.
What You’ll Do:
In this role, you’ll be the go-to resource helping patients and providers navigate insurance, scheduling, and billing. A typical day includes:
- Verifying patient insurance benefits and eligibility (we’ll train you!)
- Communicating with patients, providers, and insurance companies to gather and confirm information
- Explaining benefits, co-pays, deductibles, and coverage in a clear, supportive way
- Assisting with prior authorizations to ensure services are approved and covered
- Maintaining accurate and up-to-date patient records
- Collecting payments and documenting account activity
- Partnering with your team to keep workflows moving and avoid backlogs
- Delivering exceptional, compassionate customer service in every interaction
What You Bring:
- High School Diploma or GED (college degree a plus)
- 2 years of experience in:
- Medical insurance verification, authorization, or billing OR
- High-volume customer service (call center, healthcare, or similar)
- Strong communication skills—you’re comfortable talking to patients and insurance providers
- Attention to detail and ability to stay organized in a fast-paced environment
- Experience with medical codes (HCPCS, ICD) is a plus, but not required
- A team-first attitude and willingness to jump in where needed
Additional Expectations:
- Meet productivity and quality standards
- Follow HIPAA and PHI regulations at all times
- Participate in ongoing training and development
Why Join restASSURED?
- Stable, growing healthcare company
- Hands-on training in Medicare, insurance verification, and billing
- Supportive, team-oriented environment where people step in and help each other
- Opportunity to build a long-term career in healthcare operations
- A role where your work directly impacts patient experience every day
If you’re organized, people-focused, and ready to grow in healthcare, we want to hear from you. Apply now!