What are the responsibilities and job description for the Information Technology Administrative Assistant position at ROI - Workforce as a Service (WaaS)?
IT Administrative Support Specialist
Contract Length: Estimated to be 12 to 18 months
Location: Glendale, Arizona (onsite)
Schedule: Monday through Friday, 8am to 5pm
Role Overview:
This project‑based assignment will provide administrative support during a large software implementation. The role will focus on implementation activities, not program eligibility or case management, and will support the housing team by preparing data, records, documents, and user materials needed for a successful system go‑live.
Ideal Candidate
:Someone who is organized, detail‑oriented, dependable, careful with sensitive data, comfortable with repetitive or document‑heavy tasks, and able to assist a project team in a structured, implementation‑focused environment
.
Core Responsibiliti
- esDocumentation & Records Preparati
- onScan, index, and organize electronic record
- s.Assist with document clean‑up and records preparation to support data migration and retention requirement
- s.Maintain organized electronic files and update basic spreadsheets or database
- s.Update, edit, proofread and format program documents to align with new workflow
- s.
Data Review & Verificati
- on Review lists and datasets for incomplete, missing, or outdated information in preparation for migrati
- on.Compare basic data fields between source documents and provided files to identify discrepanci
- es.Flag inconsistencies or missing information for project staff to addre
- ss.Perform basic data entry or updates as directed (not eligibility determinatio
- ns)
Training & Documentation Sup
- portAssist in creating, formatting, and organizing training guides and quick reference materi
- als.Convert project notes, workflow changes, and implementation decisions into clear, easy‑to‑follow instructional materi
- als.Proofread and update training documents to reflect new proces
- ses.Assist project staff by preparing forms, checklists, and documents used during system test
- ing.
Training & User Readiness Su
- pportAssemble printed or digital training materials, quick‑reference guides, and workflow
- aids.Help distribute updated instructions or materials to staff and external part
- ners.Organize training documents and resources for use during implementation activi
ties.
Required Skills & Expe
- rienceMinimum of 2 years administrative support exper
- ience.Strong attention to detail; accuracy in reviewing data and docu
- ments.Proficiency in Microsoft Office (Outlook, Excel, Word, T
- eams).Ability to learn new processes quickly and follow written instruc
- tions.Strong proofreading, formatting, and document‑preparation s
- kills.Ability to work independently and maintain organized electronic re
- cords.Professional communication and discretion with sensitive inform
ation.
Preferred (Not Re
- quired)Experience supporting a system implementation, data migration, or documentation clean‑up
- effort.Familiarity with government or housing pr