What are the responsibilities and job description for the IT Support Specialist position at Rohnium Inc?
Key Responsibilities:
- Manage and administer the Google Chrome Management Console for all GDC/GCI devices and users including Gmail, Calendar, Group, Shared Mailboxes, Google Sties, and associated policy and account management.
- Using information provided in the Admin Console, monitor every aspect of the Google Workspace domain. Major metrics to be tracked include but not limited to: Usage, User Status, Storage, Security and File Sharing.
- Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities.
- Configure, deploy, and update Chromebooks, extensions and educational applications
- Enforce device and user policies, including content filters, sign in restrictions, and security settings
- Provide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for education
- Troubleshoot hardware, software and connectivity issues related to Chrome devices
- Collaborate with instructional technology teams to ensure compatibility of digital learning tools
- Maintain accurate inventory records for Chrome devices and peripherals
- Document support procedures, user guides, and troubleshooting steps
- Analyze support trends to recommend improvements in device management and user experience
- Monitor system performance, updates and security compliance within the Chrome environment
Qualifications:
- Associates or Bachelors degree in Information technology, Computer Science or related field (or equivalent experience)
- 2 years of experience providing IT support or systems administration preferably in an educational setting
- Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices
Technical Skills
- Proficiency with Google Admin Console, Chrome Management Console and Google workspace
- Proficiency in Apple products and Mac support
- Familiarity with device imaging, policy configuration, and remote management tools
- Knowledge of network connectivity, Wi-Fi troubleshooting and endpoint security best practices
- Experience supporting web-based applications and learning management systems (LMS)
Soft Skills
- Strong problem-solving skills
- Ability to translate technical information into user friendly terms
- Customer service mindset with patience and professionalism
- Excellent organizational and documentation abilities
- Strong communication skills
Preferred Qualifications
- Google Certified IT Support Professional or Google Certified Administrator
- Experience with large scale Chromebook deployments
- Familiarity with content filtering tools and device compliance reporting
Working Conditions
- Standard office and/or hybrid work environment
- Travel is required throughout the state of Georgia
- Occasional lifting of up to 25 lbs
- Will be required to go into prison setting with escorts
Job Type: Contract
Pay: $23.64 - $28.47 per hour
Work Location: In person
Salary : $24 - $28