What are the responsibilities and job description for the Shift Lead position at Rogue Fare LLC?
About Company:
Our goal in the Rogue Fare family of Mountain Mike's Pizza restaurants and Cascades Coffee Houses is simple: extraordinary product quality served by the friendliest people, served in the cleanest environment possible. We accomplish this by observing a common set of values and by partnering with organizations that have the finest reputation for quality. There are no shortcuts; we believe that our goals are accomplished only with a real commitment from every employee.
Our values and beliefs require that we:
- Treat each employee fairly, providing opportunities to enhance the means by which we improve our service.
- Treat employees and colleagues with respect; the Rogue Fare family does not tolerate discrimination of any kind.
- Encourage all managers and supervisors to involve employees in creative problem solving. When problems arise, an important part of the solution is understanding how to avoid them in the future.
- Maintain an open-door policy that encourages interaction and discussion; encourage ideas to improve the workplace and increase productivity.
- Provide effective and efficient corrective action to resolve customer service issues, ensure complete customer satisfaction, and avoid recurrence of those issues.
- Deliver competitive, outstanding service to our guests and partner with vendors who share that goal.
- “Do It Right the First Time” is our team's attitude to ensure continued growth and prosperity, but if we actively discover situations where we missed the mark... YOU are empowered to make it right! An additional cup and a few additional ingredients mixed together caringly with a sincere smile of appreciation for the chance to get it right the second time is a small price for the opportunity to make a life-long friend.
Shift Leader
Mountain Mike's Pizza is looking for shift leads to join our team! Our ideal candidate is attentive, ambitious, and engaged.
Responsibilities
Interact regularly with customers ensuring a positive experience
Coordinate and facilitate staff member's tasks to ensure timely execution
Train and develop new team members to company standard
Accurately process and reconcile shift payment transactions
Motivate staff while working towards one goal
Qualifications
Outgoing and engaging personality
Strong communication and listening skills
Able to resolve conflicts quickly and efficiently
Experience in a leadership role is a definite plus
Requirements
Food Handler Card needed
OLCC needed