Member Solutions Counselor II

Department: Asset Protection Department

Reports To: Assistant Member Solutions Manager

Classification: Non-Exempt

About Rogue Credit Union:

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon, California and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!

Role:

Preserves the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral. Works within the Member Solutions Department to deliver member focused solutions while supporting Rogue's Vision, Mission and Values.

Essential Functions & Responsibilities:

50%    Contacts members to initiate resolution of delinquent accounts. Takes appropriate action to bring accounts current including, negotiating payment arrangements, locating member-borrowers and offers trusted financial guidance to members that may be facing financial hardship.

25%    Prepares and places assets for repossession with appropriate agencies. Works closely with the Recovery Coordinator to ensure strict adherence to the guideline for the liquidation of assets. Compiles and maintains a list of accounts to be reviewed for monthly charge-off.

10%    Analyzes and informs management of trends in loan underwriting contributing to delinquent/charged-off loans.

5%     Assists with training in areas of expertise.

5%     On behalf of the credit union, prepares for and testifies at legal proceedings as required.

5%     Proactively performs other duties as needed or assigned.

Knowledge & Skills:

Experience: Three years to five years of similar or related experience.

Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Professionalism, phone and in person communication skills, financial analysis skills, good judgment with ability to make recommendations, good organization and productivity skills, accuracy and attention to detail.

Physical Requirements: Some adjusting or moving objects up to 30 pounds in all directions. Must be able to remain in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers while using computer. Communicating with others to exchange information. Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication, and make fine discernments in sound. Close and continuous visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading.

Work Environment: A normal workday with occasional overtime. Exposed to potentially hazardous condition, i.e., robbery. May require working Saturdays or Sunday.

Disclaimer:

Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.

Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295. 

This Job Description is not a complete statement of all duties and responsibilities comprising the position.