What are the responsibilities and job description for the STEP Coach position at Rogue Community College?
Position Description
Position Title
STEP Coach
Secondary Title
Group / Grade
6
Classification
Classified
Work Location
All Campuses
Overtime Eligible
Non-Exempt
Division
Student Learning & Success
Differentials
Department
Student Engagement
Reports To
Director, Student Engagement
Supervision Received
Works under the general supervision of the Director of Student Engagement.
Supervisory Responsibility
Supervision is not a responsibility of this position. May oversee student employees.
Position Summary
Serves as the initial point of contact for the SNAP Training & Education Program (STEP) grant project for Rogue Community College in Jackson and Josephine counties. Collaborates with the RCC GED/PCE team for the success of GED/PCE & concurrent enrollment STEP students. Maintains and retains a caseload of STEP participants pursuing short-term vocational education options, 2-year programs of study, career pathways, or job search activities. Coordinates activities to address the needs of students and promotes student success for GED/PCE and college credit participants in the STEP Program. Monitors STEP grant project and makes recommendations to the program coordinator for program improvement to ensure that grant objectives are met. Communicates on a regular basis with faculty, staff, project members, Portland Community College Consortium, RCC Business Office, the Grant Accountant, and the Director of Student Engagement.
Examples of Duties - Essential Functions
Primary Responsibilities
1.
Administrative
- Prepare and update tracking spreadsheets and student communications.
- Assists students with online information form, STEP application for services and eligibility.
- Assists STEP Coordinator with data collection and reporting.
- Collaborates with department regarding program planning, information dissemination, and handouts.
- Communicates program information to internal and external clients.
- Document Support of Services in DHS reporting system (WOMIS)
Prepare and submit vouchers to AR for support of services for STEP students.
2.
Outreach & Case Management
- Conduct outreach and communication with prospective STEP participants and partner agencies
- Track and monitor participant progress
- Refer students to appropriate internal and external resources as appropriate
- Develop and maintain knowledge of college programs, career development, workforce development, market trends, etc.
- Manage caseload of STEP participants pursuing GED/PCE, short-term vocational education, and career pathways
- Maintain data integrity for grant requirements
3.
Other Duties
- Follow all requirements as set forth in the Oregon Community College STEP Consortium Grant Guide.
- Meet one-on-one monthly (required by the STEP program) with all STEP students to discuss barriers, set goals, and promote retention.
- Serve as GED/PCE Academic Advisor for all STEP students.
- Actively works to maintain and grow the STEP program.
- Prepare and guide STEP students as they transition from GED/PCE to college.
- May participate in College committees as assigned.
- Engages in professional growth opportunities as assigned.
- Performs other duties as assigned.
Institutional Expectations
- Demonstrates our core values of integrity, collaboration, diversity, equity, and inclusion, sustainability, and courage.
- Actively contributes to a culture of respect and inclusivity by collaborating effectively with students, colleagues, and the public from diverse cultural, social, economic, and educational backgrounds.
- Participates in recruitment and retention of students at an individual and institutional level in promotion of student success.
- Embraces and leverages appropriate technology to accomplish job functions.
- Provides high quality, effective service through learning and continuous improvement.
Screening Criteria
1.
Minimum Qualifications
- Education – An Associate’s degree in business, management, or psychology, or related area is required.
- Experience – A minimum of three years of coaching, advising, program support and coordination and/or experience in project/grant work is desired. Experience in a community college or education is preferred.
Only degrees received from an accredited institution will be accepted: accreditation must be recognized by the office of degree authorization, US Department of Education, as required by ORS 348.609. Final candidate will be required to provide official transcripts for required degree.
Any satisfactory equivalent combination of education and experience which ensures the ability to perform the essential functions of the position may substitute for the requirement(s). Please see our Applicant Guide for more information on education/experience equivalency guidelines.
2.
Preferred Qualifications
- Bachelor’s degree and experience in coaching, advising and a community college or academic setting are preferred.
3.
Essential Knowledge, Skills, & Abilities (Core Competencies)
- Knowledge – College Student Affairs procedures and policies; assessment tools and data collection; computers and data systems, including word processing, spreadsheets, and data management; business English, composition, spelling, punctuation, general bookkeeping, and office practices.
- Skills – Communicate effectively and respectfully with students and colleagues from diverse cultural and socioeconomic backgrounds; works collaboratively as a member of a cross-disciplinary team, and with community and workforce partners; strong organizational skills, administrative skills; customer service skills; verbal and written communication skills; computer skills preferably in Microsoft Office Suite® products; skills in planning and facilitating; recruiting, making presentations, and problem-solving. Ability to maintain confidentiality of sensitive and FERPA-protected student information. including Microsoft Office Suite ® products; organizational/prioritizing skills; basic supervisory skills.
- Abilities – Demonstrate enthusiasm for the STEP project and participants; participate in program development; demonstrate commitment for student success; lead efforts to improve STEP student retention and success; recommend adjustments or changes to meet program needs; maintain confidentiality of records and sensitive material; participate in college-wide efforts to improve student retention and success; Conduct research and basic statistical analysis; keep detailed and accurate manual and/or electronic records; communicate professionally and effectively; manage multiple priorities and deadlines; represent the College and its programs professionally; use office and computer equipment and software; keyboard accurately at 60 wpm; establish and maintain effective working relationships with coworkers, students, faculty, outside agencies, and the public; set priorities and work well with minimal supervision; quickly learn software programs; and maintain confidentiality. Pass a criminal background check.
4.
Other Requirements
- Knowledge of SNAP requirements.
- For assignments requiring operation of a motor vehicle, possession of a valid Oregon Driver’s License or the ability to obtain one within 30-days of employment, and maintenance of an acceptable driving record are required.
5.
Remote Work Options (see AP 7239 Working Remotely for more details)
- This position functions as an in-person work arrangement, working on-campus with either a set schedule or flexibility depending on operational needs.
6.
Physical Demands
The physical demands listed below represent those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
- Manual dexterity and coordination are required for more than half of the daily work period (about 60%) which is spent sitting while operating office equipment such as computers, keyboards, 10-key, telephones, and other standard office equipment. While performing the duties of this position, the employee is frequently required to stand, walk, reach, bend, kneel, stoop, twist, crouch, climb, balance, see, talk, hear, and manipulate objects. The position requires mobility including the ability to move materials, 5 lbs. or less daily, and 5-25 lbs. occasionally. This position requires both verbal and written communication abilities.
7.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this position, the employee is primarily working indoors in an office environment. The employee is not exposed to hazardous conditions. The noise level in the work environment is usually moderate and lighting is adequate.
Additional Posting Information
This is a Full-time Classified, 40 hour per week (100%) position in the Student Engagement department. Starting compensation is entry level for Group 6 on the 2025-26 Classified Wage Schedule.
Position is fixed term/grant funded through 9/30/2026, renewed annually, with continuation dependent upon funding. Fixed term/grant funded positions do not accrue seniority.
Position will remain open until filled, with screening scheduled to begin 11/7/2025. Applications received after the screening date are not guaranteed review. Documents required for submission include a cover letter and resume. Applications missing any of the listed required documents may be considered incomplete and ineligible for further review.
Candidates with disabilities requiring accommodation and/or assistance during the hiring process may contact Human Resources at 541-956-7329. Only finalists will be interviewed. All applicants will be notified by email after final selection is made. Final candidate will be required to show proof of eligibility to work in the United States. For position with a degree required, only degrees received from an accredited institution will be accepted; accreditation must be recognized by the Office of Degree Authorization, US Department of Education, as required by ORS 348.609.
Public Service Loan Forgiveness
Rogue Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions regarding your loan eligibility should be directed to your loan servicer or to the US Department of Education.
RCC is committed to a culture of civility, respect, and inclusivity. We are an equal opportunity employer actively seeking to recruit and retain members of historically underrepresented groups and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. Rogue Community College does not discriminate in any programs, activities, or employment practices on the basis of race, color, religion, ethnicity, use of native language, national origin, sex, sexual orientation, gender identity, marital status, veteran status, disability, age, pregnancy, or any other status protected under applicable federal, state, or local laws. For further policy information and for a full list of regulatory specific contact persons visit the following webpage: www.roguecc.edu/nondiscrimination.
Benefits include family medical, dental, and vision insurance; employee life insurance; paid holidays, sick leave, vacation, contract days, and emergency leave days; 16-credit tuition waiver per quarter; membership in the Oregon Public Service Retirement Plan (OPSRP) when eligible; and eligibility for professional growth funds.
Qualifying veterans and disabled veterans may obtain additional consideration during the RCC employment process under ORS 408.230 and 408.225; OAR 839-006-435 to 839-006-0470, by submitting (attach as Other Document #1) a copy of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215).