Senior Property Manager

TITLE: Senior Property Manager

SUPERVISOR: Director of Affordable Housing

FSLA: Exempt

Compensation: DOE $95,000-$105,000 annually

About The Organization

Rogerson Communities’ growing network of properties and programs unites property management, real estate development, healthcare, and social services so older adults can thrive as they age in their community. Rogerson’s programs include affordable housing for low-income older adults, moderate income housing for adults 55 , assisted living, memory care, continuing care communities, and adult day programs. We believe that all people should have the opportunity to age strong with dignity. Rogerson owns and operates over 1600 units of housing and supportive living for older adults in Greater Boston, Southeastern MA, and Worcester. We are working on plans for expanding campuses and building additional affordable apartments. The next decade of growth for this 165-year-old organization is well underway. We invite you to be part of this exciting time for Rogerson.

Summary Of Responsibilities

Reporting to and working in conjunction with the Director of Affordable Housing, the Senior Property Manager (SPM) provides oversight and direction of the operations of Rogerson Communities affordable housing properties. The SPM will play a key role in the supervision of property staff as well as the orientation and training of new property managers. The SPM will report regularly on the status of each property and its progress toward established goals.

Qualifications

• College degree; Accredited Residential Manager (ARM) or Certified Property Manager (CPM) designation and at least 3 years’ experience in elder housing management. Additional relevant experience may be substituted for the degree requirement.
• Knowledge and background working with HUD, MassHousing, and LIHTC compliance regulations, Fair Housing, and ability to put them into practice.
• Sensitivity and understanding regarding the needs of elder and disabled persons.
• Strong communication, employee supervision, housing management, and financial/accounting skills.
• Ability to work well with people of diverse backgrounds.
• Ability to exercise sound judgment under pressure.
• Positive attitude, energetic, assertive, and capable role model for subordinates.
• Demonstrated integrity on personal as well as professional level.
• Familiarity with building systems, preventive maintenance, and capital needs.
• Ability to interact cooperatively with a wide range of people in person and by telephone, to solve problems involving residents, residents’ families, staff, and emergency occurrences.
• Ability to implement policies and procedures to provide good customer service practices.
• Valid driver’s license and the ability to travel among properties to visually inspect property at close level of detail, to answer and conduct business over the phone, and to access all areas of the property on a regular basis or during power failure, storm, or other emergency.
• Proficiency in Excel, Word, and basic accounting functions.
• Yardi Voyager experience strongly preferred.
  
  

Responsibilities

Responsibilities include, but are not limited to the following:

• Management and oversite of assigned properties.
• Supervision of Property Managers and contractors.
• Property coverage in the absence of Property Managers.
• Supports special projects and assists with ensuring operational consistency across communities.
• Participate in the hiring and onboarding of new staff, training of current staff, review and approve timesheets, and perform employee evaluations.
• Works with Property Managers and staff on marketing, waiting list, move-ins, orientation, rent collection, enforcement of occupancy agreements.
• Work with Property Managers, property staff and the Facilities Department to ensure that preventive, routine, and emergency maintenance programs are carried out; that properties are regularly inspected, on turnover of units; on maintaining records of maintenance and on the coordination of vendor service contract renewals.
• Work with Property Managers and staff on preparation of and/or assistance with subsidy vouchers if applicable, submission of vouchers for payables, timely submission of all required financial reports, annual operating and capital budgets, review of monthly financial reports to ensure compliance with budget goals, collection of monthly charges and records of receipts, petty cash.
• Work with Property Managers and staff on the maintenance of business and resident records and files, coordination of insurance -, legal and non-compliance issues as assigned, maintaining working relationships with regulatory agencies, where applicable, and with ownership entity, and submitting required reports to Director of Affordable Housing, owner and appropriate regulatory agencies.
• Oversee and assist Property Manager’s preparation of HUD rent increase packages.
• Monitor and train site staff on submission of the monthly HAP voucher transmittals.
• Review and assist property managers with resolution of voucher errors.
• Ensure compliance with monthly EIV procedures.
• Ensure compliance with tenant files, regulatory programs, and preparation for agency inspections.
• Monitor turnover time, vacancies, and delinquencies at each site.
• Prepare the agenda and coordinate/review all board meeting materials.
• Attend Board Meetings and prepare meeting minutes, as necessary.
• Prepare, review, and approve annual LIHTC Spectrum report submissions.
• Review site employees’ performance and submit evaluations.
• Conduct site audits to ensure administrative tasks are being completed accurately and on time.
• Maintain constructive working relationships with owners, sponsors, financial institutions, and monitoring agencies.
• Monitor and supervise timely and accurate collection of receivables.
• Work in conjunction with other department staff to maintain wait list procedures & compliance.
• Serve as the 504 Coordinator and respond to all requests for reasonable accommodations or modifications.
• Work with site teams to provide resident service coordination and communication.
• Approve monthly invoices in accordance with workflow processes.
• Other duties as assigned.