Residential Supervisor

Summary

The Residential Supervisor provides leadership and oversight to assist the Manager. This position also performs regular duties, works with the respective program manager and Clinical Supervisor to assist in overseeing the residents’ care, programming, activities and other related services to meet their physical, emotional and spiritual needs.

Job Duties & Responsibilities:

Supervisory duties (under direction of manager/director) to include:

• Accountable for oversite of the Residential Care Specialist staff and assist with the oversight of day-to-day operations, ensuring all shifts are staffed and can accommodate capacity of program.
• Participate in recruitment activities including posting positions, hiring and onboarding new staff.
• Complete introductory and annual evaluations.
• Oversee and ensure patient rounds and patient care notes are being entered into medical records accurately, consistently and timely. Provide needed Residential Care Specialist (RCS) training on rounding.
• Ensure medication protocols are being followed and action plans are created when a Qstatim is entered into the system.
• Maintain and assure consistent service delivery for patients in support of and under the direction of clinical programming.
• Develop operational program materials in conjunction with manager/director, i.e., handouts, fact sheets, manuals.
• Offer ongoing training, support and coaching to staff members consistent with system, site and program expectations.
• Participate in the on-call rotation with Manager.
• Support Payroll needs by approving PTO, payroll management system timecard adjustments and approvals.
• Attend, participate, and lead in staff meetings, in-services, and huddles in conjunction with the Manager.

Communication

• Participate in multidisciplinary treatment team meetings.
• Participate in community and marketing activities to develop the business.
• Establish, maintain, and encourage strong lines of communication with clinical supervisors and other clinical staff.
• Monitor the safety of the environment.
• Maintain updated knowledge of policies and procedures for patient and employee safety, and emergency or evacuation plans.
• Complete daily rounds for safety (i.e., rounds board, sanitation, Residential Care Center (RCC) and Community Based Residential Facility (CBRF) codes), door lock and alarms.
• Complete maintenance reports.
• Complete the appropriate documents and Qstatim documentation with an employee or visitor has been injured and demonstrate appropriate response.
• Maintain update knowledge in life-sustaining techniques and emergency first aid.
• Maintain the safety and confidentiality of the patient and patient records.

Monitor the safety of the residents

• Evaluate residents and communicate to staff observed safety behaviors to anticipate clinical concerns.
• Intervene appropriately to maintain resident safety.
• Use knowledge of potential indicators of dangerous behavior.

Communicate With The Manager/director, Physician And Other Staff Members

• Report verbally and/or in writing pertinent date to physician and the treatment team as necessary and discern situations requiring immediate attention versus postponement.
• Communicate as necessary with the program manager/director and other treatment team members regarding the residents’ treatment and care, both verbally and in writing.
• Facilitate/Participate in the shift-end report per residential guidelines providing pertinent and factual information.
• Daily/Frequent check-ins with census this includes:
• Identifying, understanding and working through barriers to obtaining maximum census.
• Reviewing scheduled discharges and scheduled admissions to ensure efficient scheduling of admissions.

Assist in providing training and education to staff

• With new employee orientation and training.
• Provide on-going education, training, coaching, coaching sessions and feedback to existing staff.
• Conduct audits and provide feedback.
• Complete 90-day evaluations.
• Engage in coaching and disciplinary process for staff as needed, while keeping the manager informed.

Participate in activities organized to ensure quality of services

• Participate and aid in the identification of performance improvement projects for residential-related issues.
• Interact with residents, family members, and significant others to reflect excellence in customer service.

Support team and operations in facilitating treatment philosophy, structure of the program, and individualized treatment plans

• Communicate with the residents in a respectful, caring and encouraging manner to help maintain their dignity and well-being.
• Complete program-specific competencies and training requirements as developed by the program manager/director, clinical coordinator and/or Talent Development.
• Be involved in education and knowledge of the various aspects of treatment approach to recovery and apply these principles to daily interaction with residents.
• Act as line of communication for for residents and clinical supervisor when they have questions regarding the philosophies behind the program. Take responsibility to assure the program schedule is followed as compiled by the treatment team, and report any deviations to the program manager/director and/or the primary counseling staff.

Coordinate treatment services to residents

• Participate in groups and experiential sessions.
• Assist RCS education groups/lectures with residents. Plan and facilitate leisure group, PM and weekend group activities.
• Participate in family weekend programming as directed by the program manager/director.

Promote department goals and the mission of Rogers Behavioral Health

• Communicate goals to fellow staff members.
• Demonstrate measurable goal achievement.
• Maintain department policies and procedures.
• Include requirements and guidelines from external agencies (i.e., Joint Commission and State of Wisconsin).
• Demonstrate acceptance and training of student interns in the department, as directed.

Demonstrate understanding and support of Joint Commission, HIPPA, Emergency Medical Treatment & Labor Act (EMTALA), 42 CFR (Code of Federal Regulations), and other regulatory agency compliance regulations, and comply with same

• Involve self in the learning and the application of standards relevant to the programs.
• Participate in in-services/seminars and other meetings to increase involvement and awareness of regulations.
• Involve self in the education of other disciplines regarding the residential setting.

Participate in the Rogers Operating System (ROS)

• Gain understanding of the ROS process.
• Apply the ROS model to your department’s activities.
• Participate in and/or create ROS teams that lead to improvement in other areas of Rogers Behavioral Health.
• Educate and involve self to the system and the Residential Center’s ROS plans.

Education/Training Requirements

• A Bachelor’s degree required.
• 1-2 years of demonstrated leadership (of people, initiatives, projects, etc.) experience in a healthcare environment preferred.
• Demonstrated ability to communicate effectively, set clear expectations and confront concerns as they arise.
• Ability to manage multiple priorities, utilizing critical thinking skills.
• Ability to prioritize and be flexible in meeting regulatory and organizational performance expectations.
• Demonstrated ability to collaborate with internal and external departments/resources to deliver residential services to our patients.
• American Heart Association CPR certification within thirty (30) days of hire. Bi-annual re-certification is required.
• Training in Nonviolent Crisis Intervention (NCI) within sixty (60) days of hire/transfer. Annual re-certification is required.
• CPR certification is required to be completed within (30) days of employment start date.
• Hold a valid Wisconsin driver’s license.
• Successfully pass the Caregiver Background Check.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)