What are the responsibilities and job description for the Manager of Leave Management position at Rogers Behavioral Health?
Summary
This position is responsible for the strategy, communication, and compliance for all U.S. leave programs across various states, including Workers Compensation. As a player-coach role it blends strategic leadership with hands-on, day-to-day execution, ensuring a smooth employee experience while managing the outsourced leave vendor relationships. The ideal candidate will be a proactive leader who excels in a fast-paced environment, is dedicated and passionate about compliance and employee well-being, and is skilled in managing vendor partnerships.
Job Duties & Responsibilities
Physical/Mental Demands:
This position is responsible for the strategy, communication, and compliance for all U.S. leave programs across various states, including Workers Compensation. As a player-coach role it blends strategic leadership with hands-on, day-to-day execution, ensuring a smooth employee experience while managing the outsourced leave vendor relationships. The ideal candidate will be a proactive leader who excels in a fast-paced environment, is dedicated and passionate about compliance and employee well-being, and is skilled in managing vendor partnerships.
Job Duties & Responsibilities
- Oversee all leave of absences and accommodations for the company in multiple states. Responsible for managing and documenting any leaves with our vendor.
- Assist with cost and budget analysis, communications, any further leave vendor system set up.
- Serve as the subject matter expert and primary point of contact for all leave-related programs (FMLA, ADA, STD, LTD, etc.).
- Lead and mentor a small internal team, while also managing individual leave cases as needed.
- Develop and refine leave policies and procedures to ensure compliance and consistency across the organization.
- Maintain and ensure accuracy for all timecard coding for employees out on leave.
- Evaluate existing practices and propose enhancements to boost leave requests satisfaction and eliminate compliance concerns.
- Manages and facilitates the Americans with Disabilities Act (ADA) interactive process in compliance with applicable laws, guidelines and company policies and processes and coordinates the non-occupational return to work program and reasonable accommodations. Coordinates reasonable accommodations with employees, HR and managers.
- Manages processes and communications, including with leave vendor, to maintain compliance with ADA, Family and Medical Leave (FMLA), Health Insurance Portability and Accountability Act (HIPAA) among other laws and guidelines.
- Creates and leads HR, manager and employee training sessions.
- Provides direct leadership to internal Workers Compensation (WC) staff support and our WC carrier to support employee WC leave requests.
- Collaborate with Payroll, Benefits, Legal, and Human Resources Operations to ensure alignment and risk mitigation.
- Acts as the liaison between leave management and human resources. Will be responsible for external benchmarking marketplace best practices related to leaves.
- Foster a collaborative team environment by treating individuals with respect and honesty and utilizing direct communication and practicing active listening skills.
- Perform other duties as assigned.
Physical/Mental Demands:
- Ability to manage multiple complex tasks and competing priorities in a fast-paced environment.
- High level of concentration and attention to detail required for reviewing legal and medical documentation.
- Strong emotional intelligence and resilience when handling sensitive employee situations.
- Ability to maintain confidentiality and exercise sound judgment in decision-making.
- Frequent need for problem-solving, critical thinking, and effective communication across departments and with external vendors.
- Excellent communication skills with the ability to articulate complex topics and interact with all levels of management and associates, including HR colleagues, Executives and Business leaders.
- Self-starter and able to take initiative, effective at prioritizing multiple projects, comfortable working in a fast-paced, deadline-oriented environment.
- Capable of working independently with minimal supervision.
- Thrives under pressure, tight timelines and interacting with staff at all levels with professionalism, empathy and diplomacy.
- Bachelor’s Degree in Human Resources, Business, Education or related field.
- 5 years’ related work experience; 3-5 years leave management experience.
- Experience with FMLA, multi-state paid leaves, disability insurance, ADA, WC and all associated legal aspects required and possess the ability to read, interpret and apply laws, regulations and policies.
- Experience managing third-party vendors or outsourced service providers.
- Experience with multi-state operations.
- Certified Leave Management Specialist (CLMS) Certification a plus.
- Preferred experience with UKG/Kronos time and attendance and HRIS technology.
- Health, dental, and vision insurance coverage for you and your family
- 401(k) retirement plan
- Employee share program
- Life/disability insurance
- Flex spending accounts
- Tuition reimbursement
- Health and wellness program
- Employee assistance program (EAP)
