Intake Specialist AM Shift- Oconomowoc

Job Responsibilities:

• Welcome patients and caregivers, ensuring a positive and seamless admission process.

• Collect, verify, and input medical, insurance, and demographic information with accuracy.

• Explain and complete admission paperwork, obtaining required signatures (e.g., patient rights, consent forms).

• Register patients and manage documents using the Cerner system.

• Conduct safety checks and assist with belongings searches as needed.

• Manage patient interactions in crisis situations, maintaining a calm and welcoming environment.

• Facilitate unscheduled admissions, including screenings and scheduling in collaboration with Patient Access.

• Communicate with multidisciplinary teams to address clinical criteria, documentation, and treatment issues.

• Ensure compliance with HIPAA, EMTALA, and other regulatory requirements.

• Explain insurance coverage to patients and handle related inquiries.

• Provide clear documentation and communicate cases requiring special attention.

• Participate in on-call, weekend, and holiday coverage as scheduled

Other Requirements:

• Professional demeanor and adherence to hospital policies.

• Knowledge of Joint Commission standards and willingness to participate in training.

• Commitment to the mission of Rogers Behavioral Health and patient care excellence.

• High school diploma or equivalent required. Bachelor's degree preferred.

• Mental Health experience preferred.

• Computer skills required, including word processing.

• Previous experience in insurance, billing preferred.