What are the responsibilities and job description for the Senior Private Client Advisor position at ROEN?
The Opportunity
ROEN is a fine jewelry house redefining what modern luxury means—through masterful craftsmanship, intuitive design, and deeply personal relationships. As we open our new San Francisco showroom and expand our presence on the West Coast, we're looking for a charismatic, driven, and analytical senior client advisor to help lead this next chapter of growth in our bespoke engagement ring and fine jewelry business.
This is a high-impact, senior-level opportunity—not a traditional retail sales job. You'll be building real relationships, advising on one of the most meaningful purchases in someone's life, and playing a key role in scaling a high-growth brand into a new market. You'll have the tools, team, and mentorship to grow a strong client base—and earn accordingly.
If you've thrived in luxury retail, wealth management, real estate, finance, operations or consulting—and want to bring that same rigor, but with more heart, creativity, and upside—this role is for you.
This is an exciting opportunity for someone hungry, organized, and entrepreneurial. You don't need to check every single box to thrive here—we're looking for sharp, thoughtful people who want to build something meaningful and aren't afraid to take ownership.
This is a high-impact, client-facing role with significant room to grow into a leadership position as we build out our West Coast presence.
Who We Are
Founded in New York by childhood friends, ROEN is a fine jewelry house rooted in craftsmanship, culture, and story. We specialize in bespoke engagement rings and signature fine jewelry pieces that blend high design with master craftsmanship.
Our mission is to make the world of high jewelry more warm, intuitive, and personal—while upholding the highest standards of quality.
Your Role
Sales & Client Advisory
- Own client relationships from first inquiry to final delivery—guiding them with clarity, confidence, and care
- Translate complex information about diamonds and design into clear, compelling insights
- Tailor every interaction to each client’s needs, values, and aesthetic
- Close deals and drive referrals through trust, taste, and thoughtful follow-up
Client Experience & Project Management
- Own the full bespoke journey from inquiry to delivery, ensuring every milestone stays on track
- Manage timelines, production steps, and vendor coordination with precision
- Maintain clean CRM updates, trackers, and internal notes to ensure transparency and seamless handoffs
- Anticipate client needs and serve as a steady point of contact throughout
- Ensure each experience reflects ROEN’s highest standards of care, detail, and responsiveness
Business Development
- Contribute to lead nurturing, client outreach, and conversion strategies
- Collaborate with the marketing team to bring client stories and design education to life
Who We’re Looking For
You’re smart, charismatic, and highly capable—someone who blends analytical thinking with emotional intelligence. You’re not just looking to sell—you want to build trust, grow a client base, and become indispensable.
You might be a fit if you:
- Have 4 years in a sales or advisory role—whether in luxury (jewelry, fashion, watches), real estate, finance, or consulting
- Communicate with clarity, empathy, and conviction
- Are deeply organized, self-motivated, and accountable end-to-end
- Have a sharp eye for aesthetics and understand the language of taste
- Thrive in fast-paced, high-trust environments where your actions drive real impact
- Want to be part of a small, ambitious team building something exceptional
- Love solving problems, creating systems, and making things happen
- Are excited to grow with a brand—and earn like a top performer while doing it
Compensation & Benefits
- Base salary uncapped commission
- Healthcare
- Generous PTO
- A close-knit, ambitious team that believes in excellence, ownership, and craft
- Growth path into leadership, high-earning, or brand-facing roles