Operations and Production Coordinator

The Opportunity

ROEN is a fine jewelry house redefining modern luxury through masterful craftsmanship, intuitive design, and deeply personal relationships. As we open our first West Coast studio, we’re seeking a detail-oriented, proactive San Francisco Studio Production Manager to orchestrate the behind-the-scenes magic that brings our bespoke engagement rings and fine jewelry to life.

You’ll work closely with our founders, sales team, designers, and master jewelers to ensure every project runs smoothly — from sourcing diamonds to coordinating production timelines — while upholding ROEN’s exacting standards. This is a highly visible role at the center of our Bay Area operations and an opportunity to grow into a leadership position as we scale on the West Coast.

Our San Francisco opening timeline is anchored to finding the right talent, and our founders will spend dedicated time in the Bay Area to help establish, train, and launch the studio alongside you. This is an opportunity to build something meaningful with us from the ground up.

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Who We Are

Founded in New York by childhood friends, ROEN is a fine jewelry house rooted in craftsmanship, culture, and story. We specialize in bespoke engagement rings and signature fine jewelry pieces that blend high design with master craftsmanship.

Our mission is to make the world of high jewelry more warm, intuitive, and personal — while upholding the highest standards of quality. San Francisco is our first West Coast market, and we’re excited to build a presence that matches the creativity and innovation of the Bay Area.

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Your Role

Production & Manufacturing Coordination

• Oversee the full lifecycle of each bespoke project from stone sourcing to final delivery
• Manage daily communication with master jewelers, CAD designers, and setters to ensure timelines stay on track
• Source diamonds and colored stones, review specifications, and present options to the sales team
• Document design changes, approvals, and special instructions with precision
• Inspect finished pieces for quality control before client delivery

Studio Operations & Inventory

• Manage the day-to-day operations of the San Francisco studio, ensuring it reflects ROEN’s highest standards
• Keep inventory organized, track stones and finished goods, and oversee safe transfers
• Coordinate local deliveries, pickups, and logistics with urgency and care

Timeline & Process Management

• Maintain accurate production timelines and flag risks or delays early
• Keep Monday.com boards, CRM trackers, and shared team notes updated in real time for full visibility
• Coordinate rush orders, resizing, or repairs with precision and discretion

Cross-Functional Collaboration

• Partner with Sales & Client Advisors to align on client expectations and deadlines
• Act as the bridge between client-facing and bench teams, ensuring clear and timely communication
• Support design iterations by coordinating CAD renders and facilitating approvals

Continuous Improvement

• Identify process bottlenecks and propose efficiency improvements
• Build relationships with local jewelers and vendors to strengthen ROEN’s West Coast network
• Help refine production SOPs, pricing matrices, and quality-control processes

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Who We’re Looking For

You are highly organized, solutions-oriented, and thrive when you have ownership over moving pieces. You’re excited to be the anchor of ROEN’s San Francisco operations — balancing client deadlines, production realities, and design excellence — and you’re motivated by building something new.

You might be a fit if you:

• Have 2 years of experience in production management, jewelry operations, supply chain coordination, or detail-heavy project management — or can demonstrate transferable skills and a fast learning curve
• Have a basic understanding of diamonds, gemstones, and jewelry manufacturing — or are eager to learn quickly
• Love systems, timelines, and organization, but are just as comfortable texting vendors or hopping on a call
• Work independently, anticipate needs, and solve problems before they become issues
• Communicate clearly and professionally with internal teams and external partners
• Are energized by the idea of helping establish ROEN’s first West Coast location

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Compensation & Benefits

• Competitive base salary
• Healthcare coverage
• Unlimited PTO
• Growth path into Senior Production Manager or Regional Operations Manager roles
• Exposure to master jewelers, high-jewelry production, and rare stone sourcing
• Founders’ direct mentorship during launch and market setup
• A close-knit team that values excellence, ownership, and craft