What are the responsibilities and job description for the Systems Engineer - II position at Roeing IT Solutions?
We’re excited in your interest to join the Roeing Team!
Roeing is a well-established full-service technology, engineering, and business solutions company serving western, central, and northern Indiana for the past 37 years. We take pride in professionally serving a large diversity of markets, including healthcare, education, government, manufacturing, retail, legal, and others. Our daily mission is to help solve problems and enhance processes for our clients through applied technology, providing a solid operational foundation along with the flexibility to adapt to their rapidly changing environments.
We are currently looking for a motivated IT Systems Engineer to join our Technical Services Team. An IT Systems Engineer at Roeing helps plan, support and troubleshoot our client’s environments through Professional Services, Managed IT Services, and servicing tickets through an IT Helpdesk. An IT Engineer also works closely with their Technical Services Team to both provide and receive support from other Systems Engineers, maintain documentation and learn custom client solutions to provide top-level customer service.
Primary Technical Responsibilities
Provide technical expertise in the implementation, and support of customer Technology needs
Ensure the confidentiality and integrity of our corporate and customer data
Remote and on-premises support for client and technical staff of: Servers, Desktops, Switches, Routers, Firewalls, Wireless APs, Backups, Critical Power, Environmental Monitoring, and others
Help implement and support cloud solutions – Azure, Datto, Microsoft 365
Troubleshooting and support of client Active Directory, Domain, Hybrid Cloud, and Line of Business Applications
Patching, monitoring, and general maintenance of client network, server, and desktop environments
Participation in On-call rotation for emergency client outages
Intensive, detailed, and accurate documentation and timekeeping
Expected Technical Specialization
Knowledge of and ability to troubleshoot Microsoft server platforms (2012 through 2022), desktop platforms (Windows 10/11, some Mac), Active Directory, DNS, and Office 365
GPO management and Scripting experience a plus
Understanding and/or Experience with VMWare, Scale, Hyper-V Server Platforms
Ability to understand, support and troubleshoot Network Infrastructure: Switches, VLANs, routing
Some experience supporting backups with Veeam or Datto Platforms
Ability to deploy and manage firewalls including Sophos, Fortinet, and others
Consulting Assistance Responsibilities
Support and troubleshooting of customer technology platforms
Assist in evaluating client needs and determining the appropriate technology solution
Assist with preparing customer Engagement Proposals when required
Assist in presenting solutions to prospective customers
Assist in each stage of the sales process with the sales team
Training both technical and non-technical users on how to apply best practices
Desired Personal Qualities
Excellent interpersonal skills and comfort in a client-facing role through in-person, phone, and email communication
Enjoys working alongside a team of and learning / taking instruction from Level 3 Engineers
Self-motivation and independent study
Ease of learning new technology
Ability to work several projects and service requests concurrently
Presentable business-casual appearance
Dependable work attendance
Understanding of the sales process
Willingness to learn and grow
Valued Certifications
· A
· Network
· Security
· Microsoft MCSA
· Microsoft AZ-900
Education
Associates degree in a related field and/or a minimum of two years relevant experience in the Information Technology field.
Additional Duties
limited, rotational evening and weekend work based on client activities.
Occasional onsite travel to client’s locations within a 75-mile radius
Maintain normal working office hours of 8:00 am to 5:00 pm
Benefits:
401(k)
Dental insurance
Disability insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Schedule:
8 hour shift
Monday to Friday
On call
Education:
Associate (Preferred)
Experience:
Active Directory: 3-4 years (Preferred)
Azure: 1 year (Preferred)
VMWare: 1 year (Preferred)
Computer hardware: 1 year (Preferred)
Network Infrastructure: 1 year (Preferred)
IT support: 3 years (Required)
License/Certification:
Driver's License (Required)
A , Network , Security , and Microsoft MCSA Certification, AZ-900 (Preferred)
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Job Types: Full-time, Contract, Temporary
Benefits:
401(k)
Dental insurance
Health insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work Location: In person
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $50,000 - $70,000