What are the responsibilities and job description for the Specialist Systems Application IT position at Roechling Automotive?
- Provide support to end users by addressing problems, new challenges, and assisting with the implementation of new processes, including creating documentation for reference.
- Assist the Application team in resolving complex technical issues and supporting SAP testing when necessary.
- As a Specialist in System Applications, we offer training, guidance, and collaboration with SAP Key Users, if applicable.
- Work closely with SAP Module Managers on a global scale to ensure alignment and efficiency.
- Ensure timely resolution of tickets (Incidents and Change Requests) in accordance with SLA, escalating issues when appropriate.
- Review ticket categorization and make any necessary adjustments for accuracy.
- Develop knowledge articles to empower end users with self-service solutions.
- Continuously enhance technical skills and knowledge by collaborating with Senior Application Specialists and seeking external training opportunities when needed.
- Provide training to Key Users to ensure effective system usage.
- Review, assess, and approve documentation created by Key Users for accuracy and clarity.
- Prepare and share comprehensive documentation for Key Users and colleagues, ensuring it is accessible to the Application Team.
How to convince us:
- Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or a related field.
- 2–4 years of experience providing application or system support, preferably in SAP environments.
- Strong understanding of SAP modules such as FI, MM, SD, or PP.
- Experience using ticket management systems (e.g., ServiceNow, Jira, Remedy) and familiarity with ITIL processes.
- Excellent problem-solving and analytical skills to resolve complex technical issues.
- Advanced English communication skills, both written and verbal.
- Proven ability to create and maintain clear technical documentation and user guides.
- Experience providing training and support to Key Users.
- Strong collaboration and teamwork skills with a customer-focused mindset.
- Proactive attitude and commitment to continuous learning and process improvement.