What are the responsibilities and job description for the Restaurant Administrative Assistant position at Rodz Marketing & Communications?
Location: Baldwin Park, FL (on-site)
Company: Confidential
Type: Full-time (some nights/weekends as needed)
About the Role
We are hiring a highly experienced Restaurant Administrative Assistant to support the opening and day-to-day operations of a new upscale dining concept in the Orlando area. This is a fast-paced, high-trust role working hand-in-hand with the Excecutive Chef, General Manager and Marketing Director, supporting both operational excellence and elevated guest experiences.
If you’re organized, proactive, calm under pressure, and have experience in restaurants—especially with OpenTable, Resy, and guest communications—we want to meet you.
What You’ll Do
Operations Administrative Support
- Serve as the administrative hub for the GM and leadership team—calendar management, scheduling support, follow-ups, and internal coordination
- Maintain organized digital files, SOPs, checklists, and key documents (HR, vendor, training, etc.)
- Support onboarding logistics, training coordination, and staff communications
- Assist with inventory/ordering admin support, invoices, vendor communications, and basic reporting
- Prepare weekly summaries, notes, and task trackers to keep priorities moving
Reservations Guest Experience
- Support reservations and guest communications through OpenTable, Resy (or similar platforms)
- Help manage VIP notes, guest profiles, seating preferences, special requests, and follow-up communications
- Coordinate reservations for media, influencers, partners, and special events (as directed)
- Uphold hospitality standards and handle guest interactions with professionalism and discretion
Marketing Events Support
- Support the Marketing Director with administrative needs—asset tracking, deadlines, outreach lists, shipping/receiving, and approvals
- Assist with event logistics (guest lists, RSVPs, confirmations, run-of-show docs, vendor coordination)
- Help maintain brand consistency across communications while protecting confidential information
What We’re Looking For
Required
- 3 years of administrative experience (hospitality, restaurant group, hotel, or high-volume service environment strongly preferred)
- Working knowledge of OpenTable, Resy, Tock, Toast, SevenRooms, TripleSeat, or comparable systems (at least one required; more is a plus)
- Excellent written and verbal communication skills—polished, professional, and guest-friendly
- High attention to detail and ability to manage multiple priorities without dropping the ball
- Strong tech skills: Google Workspace or Microsoft Office (Sheets/Excel, Docs/Word, calendars, email)
- Discretion and professionalism—able to handle confidential business information
Preferred
- Experience supporting restaurant openings or pre-opening teams
- Familiarity with basic HR admin, payroll support, or vendor account setup
- Bilingual English/Spanish (not required, but a plus)
- Experience working with PR/media reservations, VIP handling, or events
The Kind of Person Who Wins in This Role
- You’re a natural problem-solver—resourceful, proactive, and always two steps ahead
- You love systems, organization, and making chaos feel controlled
- You can communicate clearly and kindly, even in high-pressure moments
- You take pride in being reliable, responsive, and results-driven
Schedule & Work Environment
- Primarily on-site in Baldwin Park, FL
- Availability to support occasional evenings/weekends based on restaurant needs and events
Compensation & Benefits
- Competitive pay based on experience
- Opportunities for growth within a respected restaurant group
How to Apply
Submit your resume and a cover letter with your salary requirements and why you’re a fit to info@rodzmarcom.com. We will not be considering applications without a cover letter.
We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.