BDC Specialist

Job Overview

We are seeking a motivated and customer-focused BDC Sales Specialist to join our team in Foxboro, MA. The ideal candidate will be responsible for managing inbound and outbound customer communications, setting appointments, and supporting the sales team to drive vehicle sales and customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls to prospective and existing customers in a professional and timely manner.
• Schedule appointments for sales and service departments to maximize showroom traffic and service visits.
• Follow up with customers regarding inquiries, test drives, and sales opportunities.
• Maintain accurate and up-to-date customer records in the CRM system.
• Collaborate with sales and service teams to ensure seamless customer experience.
• Qualify leads and identify potential sales opportunities.
• Provide product information and answer customer questions to support the sales process.
• Track and report on key performance metrics related to customer contacts and appointments.
• Other tasks assigned by manager.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in automotive sales, customer service, or BDC role is highly desirable.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.