Reservations Specialist @ Rodeo Dunes

Where soul-stirring golf meets the spirit of the American West. Rodeo Dunes is a public golf resort developed by Michael Keiser, owner of Sand Valley Resort. Set on over 4,000 acres of towering sand dunes reminiscent of the southwest coast of Ireland, Rodeo Dunes is set to become a world-class golf destination. Two course routings are complete – one by the acclaimed duo of Bill Coore and Ben Crenshaw, and the other marking the solo debut of longtime C&C associate, Jimmy Craig. Construction began in the summer of 2024. With a rollicking, sandy dunescape, welcoming Western hospitality, and inspiring long views of the Rocky Mountains, Rodeo Dunes will introduce guests to a historic - but new to many - region of Colorado. Rodeo Dunes is located less than an hour from Denver and Denver International Airport, and just a short drive from the Fort Collins and Colorado Springs areas. The resort will embody similar philosophies and values that have made Bandon Dunes and Sand Valley two of the world’s top golf destinations.

Job Description

The Reservations Specialist is the first point of contact for guests at Rodeo Dunes. This position is responsible for handling reservation requests by phone, email, and online inquiry with care, professionalism, and accuracy. From the moment someone reaches out to book, this person represents the voice of Rodeo Dunes and helps create a welcoming first impression.

This role focuses on tee times and (eventual) lodging bookings. The ideal candidate is comfortable working independently, communicates clearly, and is committed to providing a smooth and friendly experience for every guest.

This is a full-time role and may include some weekends or evening availability depending on demand.

Primary Duties And Responsibilities

• Answer incoming phone calls and respond to email and web inquiries about golf, lodging, and resort details
• Book tee times and lodging reservations with accuracy using the property management system (Agilysys)
• Provide administrative and communication support for the Foundership program, including handling inquiries and assisting with Founder bookings
• Process guest payments securely and confidently, ensuring all financial information is handled with care and in accordance with data protection policies
• Provide helpful, friendly, and informed guidance to potential guests during the booking process
• Collaborate with on-site team members to relay special requests or needs
• Maintain up-to-date guest records and profile preferences
• Share important guest and booking details with golf operations and marketing teams
• Communicate booking trends, sell-out dates, or demand spikes to the Reservations Manager
• Suggest ideas that improve reservations efficiency, guest satisfaction, and revenue capture
• Perform additional administrative or guest-service related tasks as requested
  
  

Qualifications, You’re Someone Who

• Is warm, attentive, and professional in both verbal and written communication
• Has a positive attitude and is self-motivated
• Stays organized and dependable, even during busy or high-volume stretches
• Uses technology confidently, including email platforms and reservations systems such as Agilysys
• Is trustworthy and detail-oriented when handling sensitive information
• Can work remotely and independently, while remaining responsive and connected to the team
• Has the flexibility to work select weekends and holidays
  
  

Preferred Experience

• High school diploma or equivalent (required)
• Background in hospitality or customer service
• Empathy and a service-oriented mindset
• Comfort working toward performance metrics or goals
• Prior experience in a remote work environment
• Experience with reservation systems such as Agilysys
• Familiarity with the game and culture of golf is a bonus
  
  

Physical Requirements

• This is a remote position that requires prolonged periods of sitting and working on a computer. The individual must be able to:
• Read and write in English
• Give and follow verbal and written instructions
• Operate a computer, telephone, and headset for extended periods
• Use hands and fingers to type, navigate systems, and interact with reservation software
• Communicate clearly and efficiently via call system, video conferencing, and email platforms
• Maintain focus and attention to detail in a home-office or distraction-free environment
  
  

Working Conditions

• This position is fully remote to start and requires access to a quiet, professional home-office environment. Team members must have a reliable high-speed internet connection, the ability to remain focused and productive without on-site supervision, and a setup suitable for handling phone and video calls.
• Working hours will generally align with Mountain Time and may include evenings, weekends, or holidays based on business demand or guest volume. Occasional virtual meetings and trainings are expected to ensure alignment across the team and with resort operations.
• This role is part of a fast-paced, guest-focused Reservations Department where professionalism, promptness, and responsiveness are essential. Reservations Specialists must be comfortable working independently while staying closely connected to colleagues and leadership through digital communication tools.
  
  

$19 - $23 an hour

Rodeo Dunes is committed to pay transparency and fairness. The anticipated pay range for this position is $19–$23 per hour, depending on experience and qualifications. Final compensation will be determined based on factors such as location, relevant skills, and previous experience.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.