What are the responsibilities and job description for the Dental Office Manager position at Rodeo Dental & Orthodontics?
JOB OVERVIEW: The Office Manager will lead all aspects of the dental practice including operations, staff scheduling, patient schedule management, patient care experience, team collaboration, doctor relationships, office safety and compliance, and overall financial performance of practice.
REPORTS TO: Regional Operations Manager or Vice President of Operations
SCHEDULE: This position requires a flexible schedule that may include extended hours, including evenings and weekends, to meet business demands.
QUALIFICATIONS:
- 3 years dental experience is preferred
- 3 years experience in customer service
- 5 years of previous leadership or management experience is preferred
- Excellent time management skills
- Experience with supply and practice cost management
- Previous dental assisting experience preferred
- Dental practice management software required; Open Dental/Dentrix experience preferred
- Working knowledge of MS Office and/or Google Suite Technologies
- Experience with social media marketing is a plus
- Bilingual (Spanish) is preferred
ESSENTIAL FUNCTIONS:
- Foster and promote Rodeo’s high-performance culture and effective management of Rodeo’s patient experience workflow/processes.
- Facilitate the delivery of optimal patient experience and patient care outcomes.
- Leverages organizational reporting to drive office performance to achieve targets i.e. productivity reports.
- Ability to analyze and interpret financial data to meet organizational goals, and support strategic decision making positively impacting the P&L.
- Ensure team utilizes MaxAssist to actively build patient schedules while also using the system to monitor operational tasks, drive productivity, and streamline practice workflows.
- Ensure billing accuracy by working closely with Revenue Cycle Management to control insurance adjustments and proper claim resolution.
- Manage accounts payable and receivable, ensuring timely payments and collections.
- Identify and execute on measures to control and reduce operating expenses.
- Promote team collaboration, innovation and the sharing of information and ideas
- Lead the Morning Opportunity Meeting (MOM).
- Create and communicate staff assignments to team members.
- Ensure Office Readiness Checklist is completed each day before opening.
- Monitor all office functions to ensure team members are engaged and performing assigned duties as detailed in operational protocols and procedures.
- Work closely with the team to ensure the appointment board and the patient status is optimized.
- Work closely with marketing and procurement to ensure all marketing collateral, including in-clinic celebrations, is up to brand expectations.
- Identify potential patient escalations and engage the doctors, operational leadership, and Corporate resources as required to discuss issues, seek out root causes, and provide solutions to systemic issues.
- Build strong relationships with all doctors to facilitate treatment and Team Member engagement.
- Make sure the staff always remains 100% credentialed and certified, while performing their duties.
- Coordinate and work closely with HR regarding all hiring, training, and all employee relations needs.
- Ability to perform Treatment Coordinator duties or capacity to learn Treatment Coordinator duties.
- Maintain office and team required OSHA, HIPAA, and infection control training.
- Performs all other duties as assigned that support the organization's mission.
PHYSICAL REQUIREMENTS:
- Prolonged sitting and standing as needed
- Ability to lift up to 15 lbs
- Travel as needed for training and/or assistance at other locations (less than 10%)
NOTE:
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the Manager occupying this position. Managers will be required to perform any other job-related duties assigned by their supervisor.
Rodeo Dental is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members. Rodeo Dental is an equal opportunity employer and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our team members is critical to our success.
Rodeo Dental is also proud to be a pioneering certified B Corporation in the dentistry industry! As a certified B Corporation (B for Benefit) Rodeo strives to meet the highest standards for social and environmental performance, transparency, and accountability.