What are the responsibilities and job description for the Dispatcher position at Rodenhiser Home Services, Inc.?
The Big Task
Responsible for scheduling, assigning and dispatching Field Technicians to meet customer service requirements. Match the right technician to every job, helping achieve the company’s financial goals.
Key Sub Tasks
Rodenhiser offers aggressive wages, 401(K); Generous Paid Time Off; holiday pay; bonuses; health, dental, life and AD&D insurance; short-term and long-term disability and all are included
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Responsible for scheduling, assigning and dispatching Field Technicians to meet customer service requirements. Match the right technician to every job, helping achieve the company’s financial goals.
Key Sub Tasks
- Meet daily revenue by prioritizing the most urgent and profitable calls
- Evaluate customer calls and assign the best technician to each service appointment
- Communicate with customer service regarding scheduling
- Manage the whereabouts and needs of every service technician in the field through software
- Update customers throughout the day regarding the technician’s progress
- Relay accurate information to technicians, ensuring proficient, quality customer experiences
- Be professional and establish customer rapport, encouraging repeat business
- Respond to customer requests, resolving issues and promoting the brand
- Coordinate and broadcast Helper Schedule on a daily basis
- Other duties as required
- Highly motivated, flexible and a great attitude on life.
- Service Titan experience is a plus
- Competitive individual contributor who also loves to win as a team
- Engaging personality that blends well with a fast-paced, goal-driven environment
- Highly organized with exceptional follow-through abilities
- Ability to build trust, diffuse conflict and hold others accountable
- Strong verbal and written communications
- Proven track record in customer service
- IT competent; good typist and proficient with phone systems
- Bachelor’s degree or equivalent is a plus
Rodenhiser offers aggressive wages, 401(K); Generous Paid Time Off; holiday pay; bonuses; health, dental, life and AD&D insurance; short-term and long-term disability and all are included
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