What are the responsibilities and job description for the Administrative Assistant position at ROCS?
Why You Want To Work Here:
We are a leading nonprofit with a mission to offer comprehensive training to industry professionals, advance groundbreaking research, and advocate for policies that positively impact the lives of children and families across the nation. In this position we seek a highly organized and detail oriented individual to conduct quality control reviews of services, fee assistance records, and program efficiency.
Responsibilities of the Administrative Assistant:- Manages the program inbox by updating family files and alerting the appropriate case coordinator
- Collects and distributes all incoming mail to assigned personnel in a timely manner
- Collects and distributes attendance sheets to the subsidy payment department thus ensuring that all payments are processed in a timely manner
- When necessary, calls potential problems to the attention of the appropriate case coordinator
- Sends follow-up emails to customers requested supporting documentation; respond to customer emails forwarding supporting documentation or asking for confirmation
- Track errors using established systems
- Review applications to ensure compliance
- Prepare reports for department leaders
- Assists senior management and other staff with special projects as requested
- Performs other duties as assigned
- One year of experience in program administration or client services
- Ability to comprehend and become an expert in policies and procedures
- Exceptional attention to detail and organizational skills
- Proficiency in computer skills and experience with the Microsoft Office suite of products
- Strong written and verbal communications skills
- Track record of achievement in meeting program productivity goals and accuracy targets
- Track record of reliability and timeliness in attendance
Full time, Hybrid,
$40,000-45,000
Salary : $40,000 - $45,000