What are the responsibilities and job description for the Concierge position at ROCS Grad Staffing?
About the Role
We are seeking a polished and professional Commercial Property Concierge to join the team at a Class A office building in the Navy Yard district. As the first point of contact for tenants and visitors, you will be the face of the property management team; delivering a hospitality-driven, Ritz-Carlton-style service experience. This is a high-visibility, front-facing role ideal for a motivated, dependable self-starter looking to grow in commercial property management.
Responsibilities
- Serve as the front-facing lobby presence, partnering with the 24/7 onsite security team to provide a welcoming and professional environment.
- Manage the lobby desk: greeting tenants and guests, answering questions, assisting with directions, and coordinating building services.
- Provide light administrative support including:
- Processing Certificates of Insurance (COIs)
- Handling tenant deliveries
- Facilitating gym waivers
- Supporting use of the building portal (work orders, requests, etc.)
- Oversee and facilitate use of the building’s conference center (reservations, waivers, agreements routed for manager approval).
- Coordinate with property management leadership (Property Manager, Administrator, and Director) to ensure smooth day-to-day operations.
- Maintain strong communication with team members across two DC properties (via Teams, Slack, email, phone, etc.).
Qualifications
- Bachelor's degree preferred, but not required
- Strong customer service and hospitality mindset
- Able to deliver a professional, warm, and polished tenant/visitor experience.
- Excellent communication and interpersonal skills, with the ability to engage with tenants, guests, and colleagues at all levels.
- Dependable, reliable, and proactive with the ability to work independently while also being a collaborative team player.
- Previous experience in concierge, hospitality, front desk, or property management support is preferred, but entry-level candidates with the right personality and professionalism will be considered.
- Comfortable using Microsoft Office Suite; ability to learn property portals and communication tools quickly.
- Polished professional presence and business attire.