Concierge

About the Role

We are seeking a polished and professional Commercial Property Concierge to join the team at a Class A office building in the Navy Yard district. As the first point of contact for tenants and visitors, you will be the face of the property management team; delivering a hospitality-driven, Ritz-Carlton-style service experience. This is a high-visibility, front-facing role ideal for a motivated, dependable self-starter looking to grow in commercial property management.

Responsibilities

• Serve as the front-facing lobby presence, partnering with the 24/7 onsite security team to provide a welcoming and professional environment.
• Manage the lobby desk: greeting tenants and guests, answering questions, assisting with directions, and coordinating building services.
• Provide light administrative support including:
• Processing Certificates of Insurance (COIs)
• Handling tenant deliveries
• Facilitating gym waivers
• Supporting use of the building portal (work orders, requests, etc.)
• Oversee and facilitate use of the building’s conference center (reservations, waivers, agreements routed for manager approval).
• Coordinate with property management leadership (Property Manager, Administrator, and Director) to ensure smooth day-to-day operations.
• Maintain strong communication with team members across two DC properties (via Teams, Slack, email, phone, etc.).

Qualifications

• Bachelor's degree preferred, but not required
• Strong customer service and hospitality mindset
• Able to deliver a professional, warm, and polished tenant/visitor experience.
• Excellent communication and interpersonal skills, with the ability to engage with tenants, guests, and colleagues at all levels.
• Dependable, reliable, and proactive with the ability to work independently while also being a collaborative team player.
• Previous experience in concierge, hospitality, front desk, or property management support is preferred, but entry-level candidates with the right personality and professionalism will be considered.
• Comfortable using Microsoft Office Suite; ability to learn property portals and communication tools quickly.
• Polished professional presence and business attire.