What are the responsibilities and job description for the Intake Specialist (Operations Coordniator/Dispatcher/Event Coordinator) position at Rocky Mountain Truck Centers?
Join Our Team at Rocky Mountain Truck Centers!
Are you a detail-oriented professional who thrives in a fast-paced environment? At Rocky Mountain Truck Centers, we’re hiring Operations Coordinators (Intake Specilaists & Event Coordinators) for our 24/7 National Operations Command Center. This mission-critical team is responsible for ensuring real-time technician dispatch, ETA accuracy, billing accuracy, and quality control. If you excel at organization, accuracy, and operational control, you’ll find your place here!
Why Work With Us?
- Mission-Critical Role: Play a vital part in our operations, ensuring every job we send aligns perfectly with what we bill.
- Structured Environment: Work in a dynamic digital command center where clear processes and urgency drive success.
- Performance-Driven Culture: Be rewarded for your accuracy and efficiency in managing operations.
Career Advancement Opportunities:
We believe in promoting talent from within. Your career path could lead to:
- Senior Event Coordinator: Take on more complex responsibilities and mentoring roles.
- Lead Coordinator: Lead a team of coordinators and drive operational excellence.
- Operations Supervisor: Oversee multiple teams and ensure the highest standards of service.
- Assistant Director or Branch Manager: Step into leadership roles that shape the future of our operations.
Key Responsibilities:
As an Operations Coordinator, you will be responsible for:
- Real-Time Dispatch Management: Coordinate technician dispatch to ensure timely responses to service calls.
- Billing Accuracy: Ensure invoices match the work performed, preventing billing variances.
- Documentation Review: Analyze technician documentation, including photos, job notes, and timeclock alignment.
- Quality Control: Maintain 100% financial integrity while closing events and ensuring service accuracy.
- Communication: Collaborate effectively with technicians, advisors, and breakdown agents to maintain operational flow.
Working Conditions:
This role requires working in a fast-paced digital command center, handling multiple events simultaneously while maintaining strict adherence to structured SOPs.
Who Thrives Here?
We seek individuals who are:
- Highly Reliable: Dependable and trustworthy; others can count on you.
- Organized and Detail-Driven: You maintain accuracy even under pressure, following processes meticulously.
- Calm Under Pressure: You handle multiple tasks simultaneously without losing focus.
- Clear Communicators: You convey information effectively, both verbally and in writing.
- Process-Focused: You enjoy structured environments and thrive on routine and checklists.
This Role Is Not a Fit If…
You should NOT apply if you:
- Get overwhelmed when multiple tasks arise at once.
- Dislike routine or structured processes.
- Struggle with following strict guidelines.
- Seek a creative or flexible work environment.
- Find yourself easily bored or frequently changing jobs.
Qualifications:
To excel in this role, you should have experience in:
- Dispatch, emergency communication, or logistics coordination.
- Roadside assistance, medical scheduling, or banking operations.
- Strong multi-screen computer navigation and a structured work style.
- Verbal and written communication skills with a detail-oriented approach.
Why Join RMTC?
- Competitive Pay
- Paid Training: We invest in your professional growth.
- Comprehensive Benefits: Medical, dental, and vision coverage, plus PTO and holidays.
- Stable Industry: Be part of a 24/7 operation in a crucial sector.
- Growth Path: Opportunities for leadership roles in operations.
If this sounds like you, apply now and become part of one of the most advanced operations command centers in the transportation and roadside industry! Your expertise will make a real difference in our mission to provide exceptional service.
The posted pay range reflects the compensation structure established for this role. Starting compensation will be based on the selected candidate's experience, qualifications, and demonstrated abilities. Placement at the top of the pay range is generally reserved for individuals who possess significant directly related experience and are highly proficient in all aspects of the position.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- Dispatch, Emergency Communication or Logistic coordination: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $18 - $24