Business Operations Manager

Operations Supervisor

Differential Management manages operations for Rocky Mountain Pooper Scoopers and Beehive Cleaning Pros, two local companies in the Salt Lake area.

POSITION SUMMARY for Operations Manager

Manage, guide and assist in training of waste removal technicians and cleaning staff ensuring we provide the best experience and service to our customers. The Operations Manager is the front-line representative responsible for guiding and supporting other office staff, technicians, and home cleaners and providing oversight of departmental goals at the direction of the General Manager .

PRIMARY DUTIES AND RESPONSIBILITIES:

The following list of duties and responsibilities is not all inclusive and may be revised to include other duties and responsibilities as may be deemed necessary from time to time

· Maintain company standards for employee work attire and job duties

· Assist in hiring and coordinating training for new employees

· Provide leadership resulting in positive employee relations and a professional customer experience

· Establish and maintain operational standards to meet customer service commitments

· Plan, direct and modify collection and disposal services to best utilize personnel and equipment while protecting and preserving business assets

· Collaborate with supervisors to develop short and long term, work schedules to match staffing and job needs

· Coordinate with lead technicians and cleaners to address concerns and/or changes to vehicle repairs and ensure fleet availability is sufficient to complete daily service routes

· Respond timely, effectively, and courteously to customer inquiries, special requests and/or complaints and provide prompt resolution of all customer matters

· Design, schedule and oversee periodic route audits to ensure efficiency

· Promote an effective safety program that seeks to prevent accidents, injuries, and property damage while recognizing and rewarding safe employees

· Schedule, plan, and conduct safety meetings at regular intervals as determined by senior leadership or specific happenings

· Complete employee observations to evaluate behaviors and adherence to company safety, operational and general employment policies. Identify skill improvement opportunities, while providing positive feedback, coaching, and training

· Respond to reports of problems associated with customer service points such as inability to enter their home or backyard.

· Ensure accuracy of completed route sheets and logged employee work hours for pay calculations, including incentives, and/or adjustments

· Review for accuracy, and maintain driver logs and other records as required by local, state, and federal transportation or other regulatory agencies

· Assist in investigation of company involved vehicle accidents, employee injuries or property damage claims

· Assist in development and execution of an operational profit plan that includes revenue growth and retention, cost of operations, capital requirements and personnel needs

· Perform other duties and responsibilities as required or requested by management

KNOWLEDGE, SKILLS AND ABILITIES:

· Proven leadership and communication skills

· Ability to communicate effectively with all levels of employees and customers

· Excellent written and verbal communication skills are a must

· Basic knowledge concerning vehicle maintenance

EDUCATION, TRAINING, EXPERIENCE AND LICENSING/CERTIFICATION:

Education and Experience: BA or BS Degree desired. High School Diploma/GED and equivalent experience may also be considered. Previous supervisory or management experience strongly preferred .

Job Type: Part time (20 hrs weekly), potentially working to Full-time

Pay: Starting at $20 per hour

Benefits:

• Dental, Life, Vision, Accident

Schedule:

• 4 hour shift, possibly increasing to 6 hour shift, Monday-Friday

Work Location: Remote, but must be available to assist in person with interviews on occasion

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Life insurance
• Vision insurance

Schedule:

• 4 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's (Preferred)

Experience:

• Office management: 1 year (Preferred)
• Residential cleaning: 1 year (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: Remote

Salary : $20