What are the responsibilities and job description for the Call Center Representative Health Information - Part Time position at Rocky Mountain Poison & Drug Safety?
Saving Lives with Answers
Helping the Denver community with their health questions
Benefits
- Starting pay is $21.74 - $26.96 per hour. Starting rate is based upon previous Health Care and/or Call Center experience. Shift/weekend and holiday differential pay.
- 20 hours per week, Wednesday-Saturday 5-hour shift – start window 1600-1800 or
Tuesday, Thursday, Friday, Saturday 5-hour shift - start window 1600-1800. Other shifts may be necessary. Includes rotating weekends and holidays.
- Overtime pay of time and a half regularly available.
- 20 Days of Paid Time Off to start and 7 paid holidays
- Industry leading Health Care benefits that includes options through Denver Health, UC Health and SHL.
- Social Security replacement retirement plan including a generous contribution match
- Free Eco Pass for full time employees
Qualifications
- High School Diploma or GED
- Excellent customer communication skills preferably in a healthcare setting
- Bilingual Spanish skills preferred but not required.
Responsibilities
- Under close supervision, serves customers by answering incoming calls utilizing Denver Health and Departmental policies/processes to resolve customer health information requests and directing calls to the appropriate area when necessary
- Provides assistance to Denver Health staff by collecting demographic, medical complaint and key information required to facilitate appropriate patient care and call resolution
- Educates customers on additional services by recognizing opportunities to enhance the customers experience and meet their needs; informs and guides patients to resources.
Job Description
In a fast paced call center environment you will under close supervision, serve customers by determining requirements, answer inquiries, resolve problems, fulfill requests, and maintain records.
Denver Health
Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 18 school-based health centers, Rocky Mountain Poison and Safety, a Public Health department, an HMO and The Denver Health Foundation.
As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.
We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).
Job Type: Part-time
Pay: $21.74 - $26.96 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: Remote
Salary : $22 - $27