Receptionist

Required Qualifications

• High school diploma or equivalent is preferred.
• Exceptional people skills that include proper phone etiquette
• Computer skills

Major Duties and Responsibilities

Answers phone calls and directs them to the appropriate personnel.

Welcomes visitors (Provides tours when applicable or appropriate.)

Performs a variety of clerical functions as assigned by Administrator or Business Office manager.

Utilizes and is proficient in various excel, word, adobe, and other electronic reporting formats.

Makes written and oral reports/recommendations as requested.

Attends meetings as required or necessary.

Promotes teamwork, mutual respect, and effective communication. Promotes positivity and active daily problem solving.

Reads and stays informed regarding developments in the skilled nursing sector and associated support services, regulatory, business practices and other entities potentially influencing the facility’s fiscal health.

Reviews and develops a plan of correction for accounting deficiencies noted during survey inspections and provide a written copy of such plan to the Administrator.

Promotes and encourages an environment of trust within the Business Office as well as with department heads and all facility employees.

Promotes safe work practices, safety rules, and accident prevention procedures to prevent employee injury and illness.

Additional Tasks

• Treats all customers with dignity and respect. Promotes and protects all residents’ rights (where applicable).
• Establishes a culture of compliance by adhering to all facility/agency policies and procedures. Complies with standards of business conduct, and state/federal regulations and guidelines.
• Always follows appropriate safety and hygiene measures.
• Maintains confidentiality of protected health information, including verbal, written, and electronic communications.
• Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel. Reports any retaliation or discrimination to HR or compliance officer.
• Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents/patients to supervisor and/or administrator. Protects residents/patients from abuse and cooperates with all investigations.
• Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility/ agency policy.
• Participates in all life safety and emergency drills and trainings. Fulfills responsibilities as assigned during implementation or activation of the facility/ agency’s emergency plan.
• Reports work-related injuries and illnesses immediately to supervisor.
• Follows established infection control policies and procedures (where applicable).
• As a condition of employment, completes all assigned training.

Personal Skills and Traits Desired/ Physical Requirements/Working Conditions

• Ability to read, write, speak, and understand the English language.
• Must be a supportive team member, contribute to and be an example of teamwork.
• Ability to make independent decisions when circumstances warrant such action.
• Ability to deal tactfully with personnel, residents/ patients, family members, visitors, government agencies/personnel and the general public.
• Must have patience, tact, and willingness to deal with difficult residents/patients, family, and staff.
• Must not pose a threat to the health and safety of other individuals in the workplace.
• Must be able to move intermittently throughout the workday.
• Meets general health requirements according to facility/ agency policy,
• Ability to assist in evacuation of residents/ patients during emergency situations (where applicable).
• Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position.
• May be subject to falls, burns from equipment, and/or odors throughout the day, encounter reactions from dust, tobacco smoke, disinfectants, and other air contaminants.
• Subject to exposure to infectious waste, diseases and/or conditions which include AIDS, Coronavirus, Hepatitis B, and Tuberculosis.
• May be subject to hostile or emotional residents/patients, family members, visitors, or personnel.
• Successfully follows oral and written instructions.
• Successfully relays information concerning business office matters, residents, employees, or any given subject matter.
• Willing to cope with the mental and emotional stress of the position.
• Communicates with all departments.
• Works in office
• Willing to work to task completion despite frequent interruptions.
• Generally, works between the hours of 8:00am-5:30pm, Monday thru Friday (This may vary by location and operating hours)

Compliance as a Condition of Employment and Performance Appraisal

Agreement to abide by all standards, policies, and procedures of the facility/ agency, including the facility/ agency’s compliance and ethics program, is a condition of employment. Compliance will be a factor in evaluating job performance. Violations, including failure to report violations, will result in disciplinary action, up to and including termination.

This job description is intended to convey the general scope of the major duties and responsibilities inherent in this position. Other tasks not listed here may be assigned the Administrator, Business Office Manager or by the President of the company. Periodic revision may be necessary to reflect changes in expectations placed by various governmental agencies, laws, or policies. This job description will be reviewed and/or revised periodically and as needed.

Individual performance will be evaluated using the following scale:

• Unsatisfactory: Achieves results which are far less than the standards identified for the performance factors rated.
• Needs Improvement: Achieves results which are less than the standards identified for the performance factors rated. Exhibits the potential to become a competent performer. May be new to job or need skill development.
• Meets Standards: Achieves results which meet the standards identified for the performance factors rated. This rating is the expected level of performance.
• Exceeds Standards: Achieves results which usually exceed the standards identified for the performance factors rated.

Reasonable Accommodation Statement

Consistent with the Americans with Disabilities Act (ADA) and [insert state civil rights law], it is the policy to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources.

Required Qualifications

• High school diploma or equivalent is preferred.
• Exceptional people skills that include proper phone etiquette
• Computer skills

• Company drivers must be at least eighteen (18) years of age.
• Current valid state issued driver’s license.
• Maintain acceptable driving record
• Be able to lift 50 pounds.
• CPR and First Aid Certified (or willing to attain upon hire)
• Exhibit excellent interpersonal and customer services skills
• Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position.
• Ability to work beyond normal working hours and on weekends and holidays when necessary.

Major Duties and Responsibilities

• Transport residents in a safe and timely manner to/from the appointments.
• Provide residents with friendly, compassionate, reliable transportation services
• Drive a large van in a safe, courteous, and reliable manner.
• Gather and assist residents into wheelchairs or stretchers, in and out of the van, and other areas needed.
• Daily cleaning and regular maintenance of vehicles
• Coordinate schedules and appointments with the in-office Transportation team
• Daily safety checks of the vehicle – ie: lights, brakes, tires, wheelchair lift, seatbelts, etc.
• Secure all necessary paperwork for appointments and deliver it to appropriate people.

Additional Assigned Tasks

• Assist Nursing Staff as needed for transportation or transportation related activities.
• Treats all residents with dignity and respect. Promotes and protects all residents’ rights.
• Establishes a culture of compliance by adhering to all facility policies and procedures and complete all assigned training and education upon hire and routinely throughout employment.
• Comply with standards of business conduct and state/federal regulations and guidelines.
• Always follow appropriate safety and hygiene measures to protect residents and themselves.
• Maintains confidentiality of protected health information, including verbal, written, and electronic communications.
• Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel. Reports any retaliation or discrimination to HR or compliance officer.
• Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor/Administrator/Abuse Coordinator. Protects residents from abuse and cooperates with all investigations.
• Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy.
• Participates in all life safety and emergency drills and training.
• Reports work-related injuries and illnesses immediately to supervisor.
• Follows established infection control policies and procedures.
• As a condition of employment, completes all assigned training and skills competency.
• Perform other duties as assigned