What are the responsibilities and job description for the People and Customer Experience Manager position at Rocky Mountain Agronomics?
Purpose: This position is responsible for championing a world-class experience for our two most important groups: our employees and our customers. This hybrid role manages the full cycle of human resources to foster a positive, compliant, and engaging work environment. Concurrently, this role drives marketing and communication initiatives to enhance customer relationships, build brand loyalty, and support business growth.
Duties/Responsibilities:
- Safely perform assigned work and look out for the safety of others
Human Resources
- Culture & Engagement: Develop and implement internal communication strategies (e.g., newsletters, intranet forums, announcements) to enhance employee engagement, transparency, and connection to our mission.
- Event Coordination: Plan, organize, and execute internal company events, celebrations, and team-building activities to foster a positive and collaborative company culture.
- HR Policy: Develop and maintain HR policies and procedures that support the company’s mission, ensuring the employee handbook is current and compliant.
- Recruitment: Manage the full recruitment lifecycle, including sourcing, interviewing, and creating an exceptional onboarding experience for new employees.
- Compensation & Benefits: Under the direction of the CFO, administer company benefit plans, manage the bonus program, and provide compensation analysis.
- Employee Relations: In coordination with business leaders, manage employee relations, conflict resolution, and corrective action; provide leadership counsel and training as needed.
- Payroll Administration: Process payroll accurately and on time, ensuring compliance with all regulations. Manage timekeeping records, deductions, and tax withholdings, and serve as the primary point of contact for employee payroll inquiries.
- Compliance & Reporting: Ensure compliance with all federal, state, and local employment laws. Manage the HR information system (HRIS), maintain accurate people metrics, and complete regular reporting on KPIs such as turnover and FTEs.
Customer Experience
- Customer Event Management: Plan, coordinate, and execute engaging customer appreciation events, workshops, webinars, and trade show appearances to strengthen client relationships and generate leads.
- Customer Advocacy: Act as the voice of the customer by collecting, analyzing, and reporting on feedback from surveys, reviews, and direct interactions to identify areas for service improvement.
- Digital Marketing: Create and distribute compelling marketing campaigns under the direction of leadership. Manage and grow the company's social media presence, staying abreast of new trends and opportunities.
- Content & Website: Aid in the maintenance and updating of the company website. Assist in the creation of engaging flyers, ads, blog posts, and other marketing materials that reflect our brand voice.
- Performance Analytics: Determine, implement, and track suitable marketing analytics (e.g., website traffic, engagement rates, campaign ROI) and report periodically on performance.
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or a related field; sufficient directly related experience will be considered in lieu of a degree - required
- 3 years of verifiable HR experience - required
- Reasonable proficiency with HR information systems - required
- Prior experience with digital marketing & platforms or a willingness to obtain - required
- Proven ability to establish work priorities, multi-task, and adjust to changing business needs & conditions - preferred
- Strong written and verbal communication skills and the ability to positively interact with individuals and groups - preferred
Requirements:
- Sit, stand, lift frequently; occasionally lifting up to 25 pounds
- Bend, twist, reach, kneel frequently
- Typical visual and auditory abilities required (with or without medically prescribed correction)