Customer Service Employee German (24-28 hours)

Our customer service hubs for the European market are located in the Netherlands (Roermond), Denmark (near Copenhagen) and Italy (Milan). At our location in Roermond, where our Export Customer Service and part of our LAT team is also based, we are looking for an experienced and hands-on Customer Service Employee to support and coordinate the German, Austrian and Swiss markets. In this role, you represent ROCKWOOL Technical Insulation and act as one of the main points of contact for our customers in Germany, Austria and Switzerland. You ensure that customer needs and expectations are met in the best possible way, always keeping the customer's interests at heart. As you work in an international environment, an excellent command of both German and English is essential. Knowledge of Dutch is considered an advantage. Do you enjoy a dynamic position where you manage the complete customer service process—from order to cash, including after-sales support and complaint handling—and build long-term relationships with customers in an international B2B environment? Then we would like to hear from you. What will you be doing? Providing advice, support and services to customers in Germany, Austria and Switzerland via email and phone; Processing, monitoring and administratively handling customer orders in SAP; Coordinating with the logistics and production departments regarding production planning and deliveries; Handling customer complaints, including registration, follow-up and communication with internal stakeholders; Building strong customer relationships by providing excellent service and proactively identifying customer needs. Where will you work? You will join our Technical Sales Division, specializing in insulation solutions for customers worldwide in the process industry and the marine and offshore segment. The division is also actively expanding into new sustainable markets, such as wind farm substations, offshore CO₂ storage and solar power plants. Your workplace is located in Roermond, where around 20 colleagues work within the Technical Sales Division. Together with approximately 70 colleagues representing more than 20 nationalities worldwide, you ensure that requests from our international customers are handled efficiently, professionally and to the highest level of customer satisfaction. We enjoy solving complex challenges together and always strive for the best solution. You will report directly to the Customer Service Manager Europe, who is also based in Roermond. For more than 80 years, ROCKWOOL has been the global market leader in stone wool solutions. Together with over 12,000 colleagues worldwide—1,200 of whom are based in Roermond—we continue to innovate and grow. Working at ROCKWOOL means working in a stable, international organization that combines long-term security with opportunities for personal development and career growth. What do we require? A completed MBO level 4 education, preferably in Customer Service, Commercial Economics, International Business, Office Management, Logistics or a similar relevant field; Excellent communication skills with a strong customer-focused and service-oriented mindset; A proactive, hands-on attitude and the ability to work independently while maintaining attention to detail; Excellent command of German and English, both written and spoken, is essential; Knowledge of Dutch and/or other languages is considered an advantage; Experience with SAP is considered a strong advantage. Working between 24-28 hours a week. What do we offer? Besides a permanent contract from day one and a competitive salary, we offer an attractive benefits package including a collective pension scheme, holiday allowance, travel allowance and a 13th month. ROCKWOOL promotes a healthy lifestyle through our bicycle plan, home working policy and discounts on gym memberships. You will receive 25 vacation days plus an additional 26 paid leave days (based on full-time employment), giving you ample opportunity to balance work and personal life. In addition, you will become part of a supportive international team, an active staff association and enjoy the opportunity to purchase our products at discounted employee rates. This is how you apply We value diversity and therefore welcome applications from everyone, regardless of gender, nationality, ethnic or social background, religion or belief, disability, age, sexual orientation or identity. We look forward to receiving your application. Please apply via the application button. If you have any questions, please contact our Corporate Recruiter, Joey Bokhorst, directly on 31 (0)6 15 03 67 95 or via joey.bokhorst@rockwool.com At ROCKWOOL Group, we are committed to enriching the lives of everyone who experiences our products and services. We help our customers and communities tackle many of today’s biggest sustainability and development challenges, from energy consumption and noise pollution to fire resilience, water scarcity, and flooding. Our product range reflects the diversity of the world’s needs, while supporting our stakeholders in reducing their own carbon footprint. Stone wool is a fully recyclable, versatile material that forms the basis of all our businesses. With ~11,800 dedicated colleagues in 37 countries and sales in more than 120, we are the world leader in stone wool products, from building insulation to acoustic ceilings, external cladding systems to horticultural solutions, customised stone wool insulation components for other manufacturers’ products and systems (OEM), to insulation for the process industry and marine & offshore. Ready to help build a better future for generations to come? Join us and make a difference! http://www.rockwool.com/group/about-us/careers/