What are the responsibilities and job description for the Business Office Assistant / Receptionist position at Rockwell Care?
Office Assistant / Receptionist – Job Description
Job Title: Office Assistant / Receptionist
Job Summary:
An Office Assistant / Receptionist is responsible for providing administrative support and serving as the first point of contact for visitors, clients, and callers. This role helps ensure smooth daily office operations through excellent customer service, organization, and communication skills.
Key Responsibilities
- Greet and assist visitors, clients, and guests in a professional manner.
- Answer, screen, and direct incoming phone calls.
- Manage incoming and outgoing mail, packages, and deliveries.
- Schedule appointments, meetings, and conference room bookings.
- Maintain office files, records, and databases.
- Perform data entry and prepare documents, reports, and correspondence.
- Order and maintain office supplies and equipment.
- Assist with photocopying, scanning, filing, and other clerical duties.
- Support management and staff with administrative tasks as needed.
- Maintain a clean and organized reception and office area.
- Handle basic customer inquiries and provide information when appropriate.
Qualifications
- High school diploma or equivalent (Associate degree preferred).
- Previous experience in reception, customer service, or administrative support is preferred.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and office equipment.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Professional appearance and customer-focused attitude.
- Ability to work independently and as part of a team.
Skills
- Customer service
- Telephone etiquette
- Time management
- Attention to detail
- Data entry
- Filing and record keeping
- Problem-solving
- Professional communication
Work Environment
- Office setting
- Full-time or part-time positions available
- May require occasional lifting of office supplies and packages
Objective:
Friendly and organized Office Assistant/Receptionist with strong administrative and customer service skills. Experienced in managing front desk operations, handling calls, scheduling appointments, and supporting office staff to ensure efficient daily operations. Seeking to contribute professionalism and excellent communication skills to a growing organization.