Dispatcher

Rockville Fuel & Feed Co., Inc. is a ready-mixed concrete supplier in the Maryland and DC areas. We are looking for a qualified individual to work in our central dispatch office who will provide exceptional customer service.

Essential Roles:

• Receive and accurately enter customer orders into the dispatching system.
• Confirm delivery details, job site information, quantities, and special instructions with customers to ensure order accuracy.
• Schedule and coordinate concrete deliveries to maximize efficiency while maintaining a high level of customer satisfaction.
• Dispatch and schedule drivers in accordance with delivery demands, DOT regulations, and company policies.
• Monitor delivery progress and make real-time adjustments to routes and schedules as needed.
• Communicate effectively with customers regarding delivery status, delays, and scheduling changes.
• Resolve customer concerns, delivery issues, and operational challenges in a professional and timely manner.
• Maintain constant communication with Sales Representatives, Plant Personnel, Drivers, Maintenance Personnel, and Management to ensure safe and efficient operations.
• Assist in managing daily production and delivery logistics to optimize fleet utilization and service levels.
• Maintain accurate records and documentation related to deliveries, scheduling, and customer communications.
• Promote and support a culture of safety in all aspects of dispatch operations.

Qualifications and Experience:

• Previous experience in dispatching, transportation logistics, ready-mix concrete operations, customer service, or a call center environment preferred.
• Experience in the construction materials, trucking, or transportation industry is a plus.
• High school diploma or equivalent required.

Required Skills and Abilities:

• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Proficiency with computers, including Microsoft Office applications and dispatching or scheduling software.
• Ability to read maps, utilize GPS and routing tools, and provide accurate directions.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks and adapt quickly to changing conditions.
• Ability to make sound decisions in a fast-paced, high-pressure environment.
• Ability to work effectively both independently and as part of a team.

Work Environment

• Fast-paced dispatch office supporting ready-mixed concrete operations.
• Frequent interaction with customers, drivers, plant personnel, sales staff, shop staff and management.
• Must be available to work early mornings, occasional evenings, occasional Saturdays, and overtime as business needs require.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person

Salary : $20 - $25