What are the responsibilities and job description for the Provider Experience Associate position at Rockstar?
Rockstar is recruiting for a company that is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors projected to represent nearly 25% of the population by 2030, there is a seismic shift in healthcare demand. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness, and life transitions without adequate support.
The client envisions a world where every senior enjoys seamless access to personalized, compassionate, and effective mental health care. They are building a comprehensive, tech-enabled behavioral health platform to deliver superior mental health care directly into seniors' homes. By partnering with Medicare and Medicare Advantage plans, they are making high-quality geriatric psychotherapy not just accessible—but affordable, scalable, and transformative.
Join them on their mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives. This isn't just a job—it's an opportunity to pioneer a movement in geriatric mental health and reshape the future of aging.
About the Role
The client is looking for a rockstar Provider Experience & Recruitment Associate to join their founding team and lead some of the most critical functions of their business. The successful candidate will work directly with the two co-founders and own the full provider lifecycle—from hiring to engagement to retention.
This role is ideal for someone who thrives in a fast-paced, mission-driven environment, is detail-oriented, people-first, and eager to build strong systems from the ground up.
Key Responsibilities
Provider Growth & Recruitment
- Own full-cycle hiring for behavioral health clinicians (e.g. therapists, psychologists), including sourcing, screening, interviewing, and onboarding
- Build and maintain a strong, scalable pipeline of qualified and mission-aligned providers
- Identify and manage sourcing channels including graduate programs, referral networks, job boards, and events
- Coordinate with credentialing and operations teams to ensure seamless onboarding and systems access
- Track and report on hiring metrics to improve efficiency and conversion
Provider Experience & Retention
- Design and manage a thoughtful onboarding experience that sets providers up for long-term success
- Act as the main point of contact for provider feedback, satisfaction, and resolution of day-to-day concerns
- Lead engagement initiatives including regular check-ins, surveys, recognition programs, and community events
- Partner with clinical and operations teams to continuously improve the provider experience
- Own key outcomes like therapist NPS and provider retention
Your Qualifications
- A players only. The candidate should have a burning desire to win and a track record of being a top performer. They want to be the best and help their team win
- 0–3 years of experience in relevant roles such as provider experience, recruiting, people ops, customer success, or sales
- They are a builder: creating structure where there isn’t any and thriving in taking projects from 0 to 1
- They are people-first: empathetic, clear, and effective in communication
- Comfortable wearing many hats and navigating ambiguity in a startup environment
- Personally invested in the mission to combat the senior loneliness epidemic—whether through lived experience, a family story, or past service
- Provider Growth: Hiring new therapists to join the practice.
