What are the responsibilities and job description for the AI Forward Deployed Engineer position at Rockstar?
Rockstar is recruiting for a fast-growing, venture-backed SaaS company that is transforming enterprise accounting through powerful integrations, intuitive design, and AI-driven automation. The client’s leadership team includes top engineers and finance professionals from leading technology and finance companies, and they are backed by premier Silicon Valley investors. Their mission is to streamline and automate accounting processes, enabling teams to focus on strategic, high-impact work.
The client has launched a fully operational product and onboarded several major customers, with support from top-tier VCs such as Kleiner Perkins and Audacious Ventures.
Role Overview
- Collaborate with account executives to manage complex deal cycles involving multiple stakeholders.
- Oversee and execute technical proof-of-concept (POC) processes.
- Tune prompts and models to enable the right AI performance for clients.
- Build out custom modules to enable customers to go live successfully.
- Design and present tailored demos based on customer and business needs.
- Develop implementation scoping documents for each customer that launches with the platform.
- Build integrations to different transaction systems such as revenue, billing, accounts payable, etc.
- Conduct customer-facing activities such as technical discovery calls.
- Partner with product and engineering teams to deliver on customer requests and advocate for customer needs.
- Troubleshoot, debug, fix, and upgrade software to ensure reliable and robust performance in production environments.
- Provide ongoing technical support and maintenance for deployed solutions.
Qualifications
- 2 years of experience in forward deploy engineering, sales engineering, implementation engineering, or solution engineering.
- Bachelor’s degree in any engineering discipline. Computer science is preferred but not mandatory.
- Strong verbal and written communication skills, with comfort interfacing with customers. This is very important for this role.
- Proactive and highly motivated.
- Ability to handle the high intensity and fast pace of a startup environment.
- Proficiency in languages such as Golang, Typescript, Python, etc.
- Ability to identify customer needs and provide innovative solutions.
- Proven experience collaborating with Account Executives to manage technical sales processes for enterprise customers.
The client is an equal opportunity employer and does not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.