What are the responsibilities and job description for the Service Dispatcher - Mechanic Shop position at Rockstar Mechanics?
Service Dispatcher – Mobile Fleet Operations$75,000 Base Salary Labor Profit-Sharing | Growth Opportunity | Hiring ASAPAre you highly organized, great with people, and energised by keeping a busy service operation running smoothly? This is a key leadership-support role overseeing the daily workflow of five mobile fleet mechanics, with plenty of room to grow as the team expands.We are hiring immediately for a Service Dispatcher to join our maintenance operations. Our mobile team handles Preventative Maintenance, DOT and non-DOT inspections, and follow-up repairs for a diverse customer base. Mechanics start their day at 2:00 PM and typically work 8–10 hours per shift; you will begin at 12:00 PM to prepare the day’s assignments and ensure everything is set up for success.What You’ll DoAs the heartbeat of our service operation, you will:Prepare, manage, and review all mechanic work orders for accuracy and completeness.Assign daily work to each mobile mechanic, considering workload, priority level, geography, and customer needs.Communicate directly with customers—providing updates, scheduling service, securing repair approvals, and explaining inspection results.Schedule preventative maintenance, inspections, and repairs while optimizing routes and technician efficiency.Build service estimates based on inspection findings, present/sell recommended repairs, and schedule approved work.Track job progress, ensuring tasks are completed on time and escalating issues when needed.Confirm parts availability and coordinate with the parts department to keep technicians fully prepared.Monitor technician productivity and performance to help maintain key KPIs (billed hours, completion rates, response times).Ensure compliance with DOT, safety, and company documentation standards.Maintain accurate records, including customer communication, inspection logs, service history, and repair documentation.Provide end-of-day reporting outlining completed work, open jobs, and next-day priorities.What We’re Looking ForYou’ll thrive in this role if you are:Highly organized and detail-drivenStrong with multitasking in a fast-paced service environmentExcellent at communication—with customers, technicians, and internal departmentsComfortable owning the operational flow and keeping many moving parts alignedMotivated by efficiency, accuracy, and team successPrevious dispatching or service coordination experience—especially in automotive, trucking, or mobile repair—is a strong asset.What We Offer$75,000 annual base salaryLabor profit-sharing commission (strong earning potential tied to performance)Opportunity to grow alongside an expanding mobile service operationA leadership-aligned role where your decisions make a daily impactCompany DescriptionWe work with you to ensure the job fits what you are looking for. We will also help you build an awesome resume.
Salary : $75,000