What are the responsibilities and job description for the Wire Transfer Specialist I position at Rockland Trust?
Rockland Trust is currently seeking a Wire Transfer Specialist I to work in the Deposit Operations Department in Plymouth. This position will process incoming and outgoing wire transfers throughout the day and perform a variety of customer service duties including maintaining customer agreements and processing domestic collection items.
Primary Duties and Responsibilities:
- Process outgoing domestic and international wire transfer transactions in accordance with established policy and procedures.
- Review wire transfer requests for accuracy and validate authorizations.
- Perform callback verification to confirm transaction details and authenticity of transactions. Process incoming wire transfers received through the Federal Reserve Bank and ensure timely credit to customer accounts.
- Monitor account/transaction activity to identify potential fraudulent wire transfer requests.
- Perform research related to wire transfer investigations as requested by customers and business units.
- Perform daily reconciliations with the Federal Reserve and other correspondent banks.
- Maintain business and consumer Wire Transfer Agreements and customer information files.
- Process domestic collection items
- Post entries and reconcile general ledger accounts associated with wire transfer and foreign exchange fees
- Ensure Compliance regulations are being met.
- Communicate both written and verbally with all levels of management, commercial and retail customers, branches, vendors, Federal Reserve and other corresponding banks.
- Performs other job related duties as required.
Qualifications:
- Must be a detailed-oriented individual with strong communication/interpersonal skills.
- Ability to work under strict deadlines
- Must be self-motivated and show initiative in new learning opportunities
- Excellent verbal and written communication skills
- Proficient with Microsoft Office.
- Learn to work with updated technology (i.e. Online Banking etc).
- Must have a strong ability to prioritize and manage multiple tasks on a continued basis.
- Experience with Digital Products.
- Experience within the financial services industry, preferably in banking.
- Ability to prioritize multiple tasks effectively
Education and/or Experience Requirements
- High school diploma or equivalent required.
- Banking/wire knowledge is a preferred.
Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: A competitive commission plan, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, paid illness time, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an Award Winning Wellness program and much more!
At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.