Salesforce and nCino Technical Lead

We are seeking a highly skilled, detail-oriented, Salesforce and nCino Admin/Developer to join our team. The ideal candidate will collaborate with vendors, architects, technology and our business partners to manage the application lifecycle around Salesforce and nCino as these platforms relate to Marketing, Retail and Commercial Banking, delivering new or enhanced capabilities that enhance customer experience and drive operational efficiency, administering the platform and owning resolution of technical issues that may arise. The person in this role will play a critical role in ensuring Salesforce and nCino and any related integrated products align with risk, compliance and regulatory guidelines.

Key Responsibilities:

• Collaborate with vendor, business and technology stakeholders to gather requirements, define scope, create projects, objectives and timelines.
• Participate in business process mapping and identification of opportunities for process improvements and platform enhancements.
• Partner with the business to refine business process and data validation rules to comply with data governance best practices.
• Drive design sessions and define scalable solutions that align to business goals.
• Coordinate with vendors and internal teams to ensure timely delivery of system changes.
• Assess the scope and planning for business testing and QA required by the bank for all nCino and relevant core banking or integrated upstream or downstream product releases.
• Collaborate on and implement tools and practices that support efficient code merging, deployment, branching, CI/CD, and automated functional testing strategies.
• Oversee controls, security, and enable best practices in development and data integration related to Salesforce, nCino, core banking platforms, and other 3 rd party products.
• Support regulatory, risk and audit processes by providing necessary data and documentation and driving issue remediation where necessary.
• Liaise with Salesforce and nCino vendor and internal technical resources for updates, support, and issue resolution.
• Advocate on behalf of the business on impact, recovery, severity and closure of production outage and incident root cause analysis.
• Work with internal and external stakeholders to resolve system errors, transaction failures, and user concerns.
• Coordinate investigation and resolution of system or data load performance issues or bottlenecks.
Administer and troubleshoot to resolve system issues, optimizing configurations for better performance and scalability.

Requirements:

Bachelor's degree, preferably in Computer Science, Information Technology, or similar

Financial services industry experience with history of successfully navigating a highly regulated and matrixed environment.

5-7 years of experience managing Salesforce and nCino lifecycle activities with focus on banking operations, commercial banking and loan origination.

nCino Commercial Bank (nCino 201 and 301) certifications preferred.

Salesforce Platform Developer certification preferred.

Experience with Salesforce and nCino system and data integration technologies.

Experience enabling Agile practices, DevOps, CI/CD, automated functional testing.

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross functional teams, business stakeholders and vendors.

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Vacation Time, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an Award Winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.