What are the responsibilities and job description for the Collection Specialist position at Rockland Federal Credit Union?
Collector, Canton, Ma
Rockland Federal Credit Union (RFCU) is searching for friendly, detail-oriented, service driven Collectors to join our Collections team. If you thrive in a busy environment and have an eye for the details, this is the position for you!
About RFCU
At RFCU, we are committed to member service and we know that our success relies on our dedicated employees and their commitment to our members. With 8 branch locations and over 11 back-office departments, the potential for career growth is unlimited.
A day in the life of a Collector
Working out of our Canton headquarters, the Collector works with our members to obtain payments or make payment arrangements on delinquent accounts. You will be in a busy call-center environment requiring the ability to pivot from one transaction to another. At RFCU we pride ourselves in setting you up for success with on-the-job training and an introductory period for plenty of feedback and coaching.
Skills & Requirements
The Collector position requires a high school diploma or equivalent and prior customer/member service experience, preferably within a call center environment or financial services industry. Previous collections experience is strongly preferred. The ability to work with accuracy and attention to detail while making independent decisions is also important. You should have proficient PC skill including Microsoft Office, Word & Excel. The ability to learn collections laws and regulations is also required.
Work Schedule and Benefits
As a Collector, you will work a full-time, 40-hour per week schedule to include a Saturday every 6 weeks.
RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits ,a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.
Are you ready to apply?
If this sounds like what you are looking for, then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check.
Apply today and join our team!
Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.