What are the responsibilities and job description for the PATIENT ADVOCATE position at Rocking Horse Community Health Center?
We are seeking a Patient Advocate to join our team!
Rocking Horse Community Health Center (RHCHC) is a Federally Qualified Health Center (FQHC) that provides healthcare services to some of the area’s most vulnerable populations.
The organization is looking for an individual to join the team in our Patient Advocacy department. Patient Advocates are responsible for creating and maintaining strong relationships with the patient community and staff to alleviate social and environmental factors that have a negative effect on health. Connects patients with community resources that generally improve utilization of services that support a healthy family function. Works with all patients to ensure timely scheduling, compliance and reduction of barriers to appointments.
This opportunity has a generous compensation package. You will be offered Medical, Dental & Vision benefits, Company paid life, LTD insurance, and the potential to earn and accrue up to 4 weeks of PTO per year along with 10 paid holidays.
RHCHC is located within walking distance of downtown Springfield which offers a wonderful variety of locally owned & operated eateries, bakeries & coffee shops. Springfield is centrally located in between Dayton & Columbus which offers a high quality of life, low cost of living in Southwestern Ohio. Clark County has excellent school systems and is home to Clark State College and Wittenberg University.
To apply, and learn more about our mission driven organization, please visit our website @ www.rockinghorsecenter.org. All inquiries are confidential.
Position Info:
Position Title: Patient Advocate
Primary Service Center: Springfield, Ohio (South Limestone Location)
FLSA Status: Non-Exempt – Hourly position
Work Hours: Full-time position
Education Requirements:
High school diploma or (GED) required
Ability and willingness to research available local resources for patients as needed.
Ability to work in a team environment and maintain good working relationships with co-workers and patients.
Ability to work under pressure in a fast-paced environment as required.
Qualifications:
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. No previous experience needed. The qualified candidate will be a trusted member of and/or have an unusually close understanding of the community served.
Education and/or Experience: High School diploma or general education degree (GED).
Language Skills: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, customers and other employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written oral instructions. Ability to deal with problems involving a few concrete variable sin standardized situations.
Computer skills: To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.
Certificates, Licenses, Registrations: A current driver’s license and an acceptable driving record. An individual whom poses a direct threat to the health and safety of himself/herself or others in the workplace will be deemed not qualified for this position.
Other Skills and Abilities: Other Skills and Abilities: The duties of this position are performed within the mission, vision, and values as defined by the Board of Directors. Must demonstrate an understanding of the role of Federally Qualified Health Centers as a safety net for all persons without regard for their ability to pay for services; appreciate patient-centered care in a medical home; and be committed to quality, comprehensive services through a team approach. Excellent interpersonal communication, organization, and managerial skills are also necessary.
Privacy and Confidentiality: Staff is required to understand the privacy policies and procedures. Patient Health Information (PHI) is confidential, only the minimal amount of PHI necessary to accomplish the internal purpose is to be shared or released by staff.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch or crawl. The employee must occasionally lift 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The position involves regular interaction with patients and other members of the general public. The noise level in the work environment is usually moderate. Occasional exposure to blood, body fluids, or tissues, may occur.