What are the responsibilities and job description for the Ticket Operations Internship position at Rockford Rivets?
The Rockford Rivets are actively seeking qualified individuals to join our team as Ticket Operations Interns for the upcoming season at Rivets Stadium. In this role, you will play a vital part in managing the box office, contributing to the overall fan experience. You will also assist in pre and post-game ballpark cleanup and support various external events. Ticket Interns are integral to ensuring an exceptional Rockford Rivets fan experience. This summer internship program runs from mid-May to late August, requiring interns to be available for all home games (36) and any additional events assigned throughout the season. Ticket Operations interns will report directly to the Assistant General Manager.
Responsibilities:
- Enter data and customer information into the ticketing system/CRM.
- Assist in creating ticket promotions and special events.
- Handle game-day ticket sales.
- Provide general fan assistance and customer service.
- Utilize the ticket system to scan tickets and build reports.
- Serve as a liaison to all fans.
- Work as game day staff at an information booth.
Required Skills:
- Must be a current college student (undergraduate or graduate).
- Flexibility to work a schedule that includes nights and weekends.
- Enthusiastic and positive attitude with a strong commitment to success.
- Creative thinking skills and ability to thrive in a fast-paced environment.
- Ability to take direction to complete assigned tasks.
- Strong time management and attention to detail.
- Excellent written and oral communication skills.
- Ability to delegate to customers.
- Comfortable answering phones on game-days.
- Knowledge or experience in ticketing is preferred, but not required.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
