What are the responsibilities and job description for the Season Ticket Member Services Assistant position at Rockford IceHogs?
Job Title: Season Ticket Member Service Assistant
Department: Revenue Generation, Season Ticket Member Services
Reports To: Manager, Season Ticket Member Services
Location: Rockford IceHogs Office
Hours: Office time approximately 20 hours per week. Schedule varies based on the event and game schedule, including evenings, weekends, and holidays as needed.
Duration: 2026-27 AHL Season (September through April)
Status: Part-Time / Seasonal
# Direct Reports: None
Compensation: $15.00 per hour
The Rockford IceHogs are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. We are committed to providing reasonable accommodation for individuals with disabilities.
Role Summary: The Season Ticket Member Services Assistant is a part-time position, responsible for supporting the team servicing Season Ticket Members and generating revenue for the Rockford IceHogs. This position requires a highly energetic and self-motivated individual with a strategic mindset.
Primary Responsibilities:
- Support the entire Revenue Generation team via ticket inquiry phone, live chat and email support. Assist Season Ticket Members with various inquiries and requests.
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Maintain diligent and real-time Salesforce CRM entries.
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Other duties and responsibilities as required.
Qualifications & Requirements:
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Enthusiastic collaborator and belief that varying perspectives and contributors create an improved outcome.
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Superior written and verbal communication skills.
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Ability to work independently and effectively with others at all management levels.
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Superior organization and time management skills.
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Ability to solve problems independently with customized solutions.
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Strong computer skills with Microsoft Word, Excel, Power Point, CRM (Salesforce) and the internet.? Experience with ticketing systems (Ticketmaster Archtics) is a plus.
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Passion for sports and hockey.
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Ability to work nights, weekends, and holidays as event schedule commands.
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Ability to address, adapt to, and overcome challenges in a fast-paced, dynamic environment
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Demonstrated aptitude for driving results
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High attention to detail
The Team:
The Rockford IceHogs, founded in 1999 and members of the American Hockey League (AHL), is a premier organization and primary development affiliate of the Chicago Blackhawks. Located in Rockford, IL, the Team calls the newly renovated BMO Center its home and offices in downtown Rockford, 401 E State Street.
As the longest running professional sports team in Rockford, the organization has developed a passionate local fan base and has set multiple attendance records over the years, while establishing a strong a community presence.
The Rockford IceHogs goal is to continue providing exceptional fan experiences, elevating fan attendance, making a substantial impact in the community and continuing their commitment to developing exceptional talent.