What are the responsibilities and job description for the Account Executive, Ticket Sales position at Rockford IceHogs?
Job Title: Account Executive, Ticket Sales
Department: Revenue
Reports To: Manager, Ticket Sales
Location: In-Office, 401. E. State Street, Rockford, IL 61104
Hours: 9:00 am - 5:00 pm / Monday Friday with seasonal variation based on game schedule
Status: Full-time Exempt
# Direct Reports: 0
Compensation: The annual budgeted salary range for this is $37,500 plus incentives based on performance.
The Rockford IceHogs are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. We are committed to providing reasonable accommodation for individuals with disabilities.
The Top Shelf:
Account Executive, Ticket Sales, is a full-time position. The ideal candidate will be a highly energetic and self-motivated individual that will work with the Ticket Sales Team to fulfill annual Season Ticket Member and Group ticket sales strategies.
Primary Responsibilities:
- Use persuasive sales techniques to sell season ticket packages, group outings, premium suites and experiences.
- Develop new business and potential customers through prospecting, following up on referrals and networking.
- Present package offerings in person or virtually.
- Engage with fans and customers in-arena during games to provide high level customer care.
- Prospect potential new sales while working game activation activities.
- Build quality fan data through maintaining detailed notes and customer information in sales databases.
- Research latest industry trends to accumulate the knowledge to be a successful sports marketer in the industry.
- Other duties and responsibilities as required.
Qualifications & Requirements:
- Bachelor's degree in business or a related field.
- One or more years of professional service or selling experience is preferred.
- Ability to engage and interact with current and prospective clients and fans.
- Desire to work in a fast-paced, fun environment.
- Ability to problem solve and deliver high end customer services.
- Uphold and demonstrate organizational values at all times: Integrity, Curiosity, Empathy, Collaboration & Originality.
- Ability to foster a positive team culture, work well and collaboratively with others.
- Demonstrate excellent personal motivation and persistence to overcomes obstacles.
- Strong verbal and written communication skills.
- Proficient in ticketing systems, Microsoft Office Suite to include Excel, Word, PowerPoint, and other computer skills required.
- Knowledge of Ticketmaster Archtics and Salesforce CRM is preferred.
