What are the responsibilities and job description for the Activities Director position at Rockford Area Nursing Home?
Overview
We are seeking a dynamic and energetic Activities Director to lead engaging and diverse recreational programs that enhance the guest experience and foster a vibrant community atmosphere. In this pivotal role, you will oversee the planning, coordination, and execution of activities that cater to a wide range of interests and age groups. Your leadership will inspire teams to deliver exceptional guest services, ensuring memorable experiences that promote guest satisfaction and loyalty. Multilingual abilities and strong hospitality management skills are highly valued to connect with our diverse clientele and team members.
Duties
- Develop, implement, and oversee a comprehensive calendar of activities that align with guest preferences and property standards.
- Supervise and motivate activity staff, ensuring high levels of customer service, safety, and engagement.
- Coordinate with other departments to ensure seamless integration of activities with overall hotel operations.
- Manage budgets for recreational programs, including procurement of supplies and equipment, while maintaining financial efficiency.
- Utilize property management systems (PMS) and hospitality reservation systems to facilitate activity bookings and guest registrations.
- Oversee daily hotel operations related to guest activities, ensuring adherence to hotel guest service standards and safety protocols.
- Foster a welcoming environment by providing excellent customer service, addressing guest inquiries promptly via multi-line phone systems with professional phone etiquette.
- Monitor guest feedback and adjust programs accordingly to maximize satisfaction and participation.
- Lead team management efforts by recruiting, training, and evaluating activity staff; ensure effective human resources practices are followed.
Experience
- Proven supervisory experience in hospitality or recreational program management within a hotel or resort setting.
- Strong background in hospitality management, including overseeing daily operations, budgeting, and financial management.
- Experience managing hospitality teams with excellent leadership skills in team management and managerial communication.
- Familiarity with hotel management systems (PMS), property management systems (PMS), hospitality reservation systems, and multi-line phone systems.
- Multilingual or bilingual abilities are preferred to effectively communicate with diverse guests and staff members.
- Demonstrated ability in managing hospitality operations budgets, revenue management, and financial operations related to guest services.
- Knowledge of hotel guest service standards, guest relations strategies, and customer service excellence is essential.
Join us as an Activities Director where your enthusiasm fuels unforgettable experiences! Bring your leadership skills, passion for hospitality, and innovative ideas to create vibrant programs that delight our guests every day!
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $19 - $20