Quality Management System (QMS) Coordinator

Position Summary

The Quality Management System (QMS) Coordinator is responsible for supporting the development, implementation, maintenance, and continuous improvement of the organization's Quality Management System. This role ensures compliance with applicable quality standards, regulatory requirements, and customer expectations while promoting operational excellence across the organization.

Key Responsibilities

• Review, update, and maintain Quality Management System documentation, including procedures, work instructions, forms, and records.

• Serve as the primary liaison with external auditors during ISO and regulatory audits.

• Coordinate employee training programs and maintain accurate training records.

• Plan, conduct, and report internal audits in accordance with ISO 9001, AS9100, and ISO 13485 requirements.

• Initiate, track, and verify corrective actions resulting from audit findings and nonconformances.

• Collect departmental inputs and prepare materials for Management Review Meetings (MRM).

• Record and distribute meeting minutes and action items from Management Review Meetings.

• Prepare quality reports, customer-required documentation, presentations, surveys, and audit responses.

• Coordinate root cause analysis investigations and corrective actions related to quality system nonconformances.

• Monitor and report on organizational Quality Objectives and Key Performance Indicators (KPIs).

• Serve as Material Review Board (MRB) Coordinator and ensure timely closure of Nonconforming Material Reports (NCMRs) with appropriate dispositions.

• Coordinate equipment calibration activities to ensure compliance with quality requirements.

• Conduct routine production floor audits and lead continuous improvement initiatives.

• Support additional quality-related projects and responsibilities as assigned by the Quality Manager or Quality Director.

Education & Experience

• Associate’s or Bachelor’s degree in a related field preferred, or a minimum of two (2) years of experience in Quality Management Systems.

• Experience within the Electronics Manufacturing Services (EMS) industry is preferred.

• IPC certification or familiarity with IPC standards is considered an asset.

Qualifications & Skills

• Strong working knowledge of ISO 9001 requirements and quality management principles.

• Familiarity with AS9100 and ISO 13485 standards is highly desirable.

• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.

• Excellent organizational, analytical, and problem-solving skills.

• Strong verbal and written communication skills.

• Fluent in English.

• Ability to manage multiple priorities and work effectively in a cross-functional team environment.

Rocket EMS will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act. Candidates are not required to disclose criminal history or participate in a background check unless and until a conditional offer of employment has been made. Any final offer of employment may be conditioned on completion of a background check, consistent with applicable law.