UX Research Intern, AI Experience

About Rocket Lawyer

We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.

We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge!

As a UX Research Intern, you’ll join a collaborative research and design team where curiosity, rigor, and learning are central to how we work. Researchers at Rocket Lawyer contribute across the full research lifecycle, from discovery to synthesis to storytelling, while growing their skills and ownership over time.

About Your Role

As a UX Research Intern focused on AI Experience, you’ll support research initiatives for our Copilot AI workstream, helping us understand how customers perceive, trust, and interact with AI-powered features. This is an early-career role ideal for someone developing foundational research skills and gaining hands-on experience conducting qualitative research in a fast-moving product environment.

You’ll collaborate closely with the UX Research Lead, designers, product managers, and engineers to support moderated interviews, exploratory studies, and evaluative research. You’ll gain experience translating user insights into actionable findings that influence product direction.

How You Will Make a Difference Day To Day

Support Research Execution for Copilot AI

• Assist in planning and coordinating moderated user interviews, including recruiting, scheduling, and participant communications.
• Take detailed notes during interviews and help synthesize findings into key themes and insights.
• Support qualitative coding and analysis of research sessions.
• Contribute to research artifacts such as insight summaries, journey maps, and presentations.
• Help maintain research documentation and organize insights in shared repositories.
  
  

Learn to Apply Research to Product Decisions

• Partner with more senior designers and product teams to understand research goals and hypotheses.
• Support concept testing and usability evaluations for new Copilot AI features.
• Assist in identifying patterns related to user trust, prompting behaviors, and human-AI workflows.
• Learn how qualitative findings connect to product metrics and experimentation outcomes.
  
  

Cross-Functional Collaboration & Growth

• Collaborate with product managers, designers, and engineers throughout the research lifecycle.
• Participate in research readouts, team reviews, and critiques.
• Learn how to balance multiple research tasks in a fast-paced environment with guidance from your manager.
• Stay curious about AI, emerging technologies, and user research best practices.
  
  

What You’ll Need

• Currently pursuing or recently completed a degree in Human-Computer Interaction, Psychology, Sociology, Design, or a related field.
• Strong interest in UX research, AI experiences, and understanding user behavior.
• Foundational knowledge of qualitative research methods (e.g., interviews, usability testing, surveys).
• Strong organizational and note-taking skills.
• Clear written and verbal communication skills.
• Ability to collaborate in cross-functional teams and learn in a fast-moving environment.
  
  

A bonus if you have

• Experience conducting user interviews or usability tests (academic or internship experience welcome).
• Familiarity with research tools such as Dovetail, UserTesting, Lookback, or similar platforms.
• Exposure to AI products or interest in human-AI interaction.
• Basic understanding of product experimentation or analytics.
• Interest in legal tech, fintech, or other regulated industries.
  
  

Benefits & Perks

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Accrued PTO
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
  
  

Interview Process

• Recruiter Phone Screen
• Role Assessment(s)
• Hiring Manager Interview
• Panel Interviews
• Final Interview
  
  

Rocket Lawyer is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses.

All your information will be kept confidential according to EEO guidelines.

You may request reasonable accommodations by sending an email to hr@rocketlawyer.com.

Location: Remote, but you must be located in CA, AZ, CO, NC, or UT during the internship.

Duration: June 8, 2026 - August 14, 2026, working 40 hours per week

Compensation per hour by location:

• San Francisco Bay Area, CA: $32.00
• California (outside of San Francisco Bay Area): $29.60
• Colorado: $27.20
• Utah, Arizona, and North Carolina: $25.60
  
  

Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. In addition to base salary, this role may include variable compensation and be eligible for an equity grant, depending on the position and level.

Base Salary Range

$25.60—$32 USD

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