Vice President, Data Analytics

The Vice President of Data Analytics reports directly to Rocket’s Chief Data Officer and is responsible for supplying Rocket with the insights needed to make high-quality and high-velocity decisions.

The scope of the role is vast; from analyzing customer acquisition, to optimizing mortgage and real estate operations, to building the business intelligence infrastructure that makes answering all those questions easier. There are thousands of analytics jobs that will let you shred the company’s weblogs or analyze a trillion A/B experiments, but we offer a more novel challenge.

Rocket is America’s #1 mortgage originator and recently acquired both Redfin (the #1 most visited real estate brokerage website) and Mr. Cooper (America’s largest mortgage servicer) - bringing together a truly unprecedented dataset. With insights from more than 160 million client calls each year, 30 petabytes of data, and a mission to Help Everyone Home, Rocket Companies is well positioned to be the destination for AI-fueled homeownership. As the leader of analytics, you’ll be central to realizing this vision.

The homeownership journey is a long, messy process full of emotional and financial decisions spanning months or years, not hours or days, and involving data at every step of the way. You will partner across the business to measure our results and find opportunities to optimize operations in an industry that’s seasonal, cyclical, and heavily influenced by the macro-economy.

This role is based in Seattle, Washington or Detroit, Michigan unless otherwise specified. We're happy to discuss our relocation benefits and perks!

About the role

• Lead, mentor, and develop a high-performing analytics team, fostering a culture of continuous improvement and innovation

• Formulate and implement the strategic plan for data analytics, aligning it with the company’s overall goals

• Collaborate closely with internal stakeholders, including senior leadership and various business units, to promote data driven decision-making and insights into existing business processes

• Foster a culture of innovation and experimentation to address business challenges and capitalize on emerging opportunities in the financial services landscapes

• Drive the integration of data analytics across various business areas to enhance decision making and operational efficiency

• Identify opportunities to leverage data for automation and operational efficiency, reimagining existing business processes

• Adopt emerging technologies including AI approaches to ensure the organization remains competitive

About you

• A proven track record: you've got a bias for action and a history of getting results. We’re looking for leaders with 10 years of experience as well as experience leading managers of managers and working cross-functionally in a complex business environment

• Technical chops: an advanced degree in statistics, mathematics, computer science or one of the hard sciences is preferred, but equivalent industry experience will be taken into account. SQL wizardry is required. Experience with Python and/or R is preferred, as well as extensive experience with data visualization tools like PowerBI and Tableau

• Ability to drive decisions: your number one priority is to help the company make the right decision. You use the data to understand the business deeply. You shoot down conventional wisdom, you re-focus the company on what levers really matter, you highlight the best path forward when ideology threatens to lead us astray. You’re a pragmatist and a truth-teller.

• Confidence to call the ball: you balance rigor with the ability to make decisions in ambiguous situations, often working directly with executives. You know when to substitute a simple analysis for something more complex, when analysis won’t help and it’s time to test, and when to make a call, flagging the risks

• Aptitude for inspiration: you inspire your team to give their best effort, painting a vision for the future, setting clear ownership and goals, holding owners accountable, and celebrating wins

• A knack for efficiency: you set clear priorities based on strategic goals, balancing the curiosity of the organization with the urgency and impact of each analysis. You ensure your teams have the tools for the job, minimize coordination cost, and document what we’ve learned

• Analytical rigor: you get to the bottom of complex issues, you spot biases and question every assumption, especially your own

• Strong writing and communication skills: You need to be able to crystallize complex topics into simple sentences to communicate effectively

What you’ll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About us

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@myrocketcareer.com.