Secretary / Administrative Assistant — Rocket City Water Wizards™

Job Summary

Rocket City Water Wizards™ — the ONLY Service-Disabled Veteran-Owned Small Business in the global pool and spa industry — is hiring a Secretary / Administrative Assistant to keep our office running and our CEO on track. This role starts remote and will transition to in-office as we grow. You'll be the first voice our customers hear on the phone, so professionalism matters. We're a small, fast-growing company with an A BBB rating and over 4,000 completed projects. If you're organized, reliable, and don't need to be micromanaged, we want to talk to you.

Pay: $13 – $15/hr (based on experience) Schedule: Monday – Friday, 8:00 AM – 6:00 PM | Saturdays 9:00 AM – 4:00 PM as needed Location: Remote to start, transitioning to in-office (Decatur, AL area) Subject to background check and drug test — zero-tolerance organization

Responsibilities

• Answer company phone lines during business hours with a professional and friendly demeanor — you are the first point of contact for all customers
• Manage the CEO's calendar, schedule service appointments, site visits, and meetings
• Monitor and organize email inbox — respond to basic inquiries, forward messages, and flag priorities
• Follow up with customers to confirm appointments, check satisfaction after service, and handle basic questions
• Send invoices, track payments, and perform basic data entry
• Manage reminders, deadlines, and to-do lists to keep daily operations on schedule
• Organize files, documents, and records — both digital and physical
• Order office supplies and handle general administrative tasks as needed
• Communicate with vendors and suppliers as directed

Skills

• Strong phone etiquette and professional communication skills — written and verbal
• Organized and detail-oriented with the ability to manage multiple tasks at once
• Comfortable with basic computer skills: email, spreadsheets, scheduling tools, and word processing
• Self-starter who takes initiative without constant direction
• Reliable and punctual — if you say you'll be somewhere or do something, you follow through
• Prior office or administrative experience is preferred but not required — we'll train the right person
• Familiarity with invoicing or bookkeeping software (QuickBooks, etc.) is a plus but not required
• Ability to work independently in a remote setting and transition to an in-office environment

About Us

Rocket City Water Wizards™ is Northern Alabama's premier pool construction, renovation, and maintenance company. We serve 250 customers across Northern Alabama and Southern Tennessee, hold an A BBB rating, and operate with military-grade precision. Our motto: "Their Best Is Our Baseline."

We are an equal opportunity employer. Veterans and military spouses are encouraged to apply.

Pay: $10.00 - $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement

Work Location: Remote

Salary : $10 - $14