What are the responsibilities and job description for the Membership Director position at Rocket Carwash?
Membership Director
Rocket Carwash — Omaha, NE | Full Time
Rocket Carwash is looking for a strategic, data-driven leader to oversee membership growth and retention across all locations. As our Membership Director, you’ll guide the programs, teams, and systems that drive new member acquisition, improve onsite sales performance, and increase long-term customer loyalty. This role partners closely with Operations, Marketing, and our Support Center teams to build processes that scale and directly impact revenue.
What You’ll Do
- Lead company-wide membership growth strategy, from attracting new customers to converting them into members.
- Develop tools, training, and programs that improve sales performance at the sites.
- Oversee retention efforts, including save workflows, customer communications, and winback campaigns.
- Manage CRM programs, including automated customer journeys and loyalty initiatives.
- Lead the S2 department (Support Shop & Support Center) to improve visibility, reporting, and customer experience.
- Build dashboards and analyze data to identify trends and drive decisions.
What We’re Looking For
- Leadership experience in sales, revenue growth, membership/lifecycle programs, or related fields.
- Strong analytical skills and the ability to turn data into clear action.
- Experience overseeing CRM/lifecycle marketing or customer communication programs.
- Ability to work cross-functionally, motivate teams, and improve processes.
- Comfortable in a fast-paced, growing organization.
Company website: https://rocketcarwash.com
Equal Opportunity Employer: Rocket Carwash and its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms